DEVELOPING AND UNDERSTANDING CULTURAL CHANGE IN HM CUSTOMS AND EXCISE: THERE IS MORE TO DANCING THAN KNOWING THE NEXT STEPS

Increasingly, what was formerly known as public administration is turning itself into management, while management itself is fast becoming synonymous with the management of change. These two directions meet in government calls to change the culture of the civil service, and are to be found most clearly in the Financial Management Initiative (1982), and its successor, the Next Steps (1988). While each stresses a different aspect, the core policy idea which runs through them is one of improving performance by delegating power and responsibility down the hierarchy closer to the point of delivery. In this way the bureaucratic giants which comprise the various central government departments are transformed into more adroit organizations, to the extent that it becomes appropriate to talk of giants learning to dance (Kanter 1989). This article, through a discussion of 'experiments in change' conducted in one of the largest central government giants, HM Customs and Excise, argues that teaching giants to learn to dance is easier said than done. The main focus of the article is on what giants may need to learn in order that they can become more attuned to change and it concludes with the proposition that change in central government cannot be understood or be properly managed without an appreciation of the changing context of change itself.     

PAY DETERMINATION IN THE BRITISH CIVIL SERVICE SINCE 1979

This article traces the development of pay determination in the British civil service over the last decade. It argues that after a period of instability, the pay system established at the end of the 1980s embraced rather than reconciled two competing traditions of pay determination; one based upon the importance of traditional compatibility criteria and the other stressing flexibility to meet managerial needs. As a consequence of the difficulties which emerged under these new arrangements, neither the unions nor the government have fully achieved their pay objectives. While the creation of executive agencies may herald a more fundamental change in pay determination based upon devolved structures and systems, the nature and extent of this change still depends upon resolution of the tension between competing central government concerns to retain financial control and allow agencies to adapt to meet local needs and circumstances.     

Al Qaeda and the Innovative Firm: Demythologizing the Network

This piece attempts to add to the discourse on violent substate political activism by underscoring certain overlooked elements in the study of groups such as Al Qaeda as it relates to organizational paradigms. Specifically, this essay sheds light on the nature of networks in the business world and the ways in which firms utilize organization as a method of creating value. This article starts with the assumption that the end of firm organization is ultimately the maximization of innovative capacity. The conclusion of this essay finds that Al Qaeda's use of networks has not created the indestructible conglomerate many students of terrorism fear, but rather that the resort by Al Qaeda to an all-channel network was the result of poor strategy and indeterminate political goals that have robbed it of much of its effectiveness. This study uses cursory examinations of several other similar organizations to underscore the difference in strategy and firm innovation between firms considered to have high added-value and Al Qaeda.‐     

Britain and Japan: Long-Range Images, 1900–52

The Anglo–Japanese Alliance signed in 1902 was revised substantially in 1905 and 1911. It survived the First World War and did not lapse until 1923. For two decades, it enabled Britain to withdraw its navy from East Asia, leaving its commercial interests to the protection of Japan. Meanwhile it enabled Japan to expand its influence in Korea and China. There was not an immediate breach of the alliance, but interests clashed in China in the difficult world of economic collapse in the 1930s. When they failed to come to an accommodation, Japan declared war on Britain in 1941. After the war, Britain shared with the United States the task of policing the military occupation of Japan. But when that occupation came to an end in 1952 during the anxious days of the Korean war, the vast majority of Japanese believed that their country's future rested with Washington.