Penetrating the Performance Predicament: Communication as a Mediator or Moderator of Organizational Culture's Impact on Public Organizational Performance

The role of communication in public administration has been emphasized over time in public administration theory. Nonetheless, communication—with the exception of political communication—has been neglected in scholarship. Garnett's performance predicament posits the difficulty of showing linkages between communication and performance. This paper explores the role that communication plays in achieving organizational performance through a review of research that bears on communication's direct and indirect influences on performance. The primary thrust is communication's indirect role in achieving performance by mediating or moderating the effects of organizational culture on performance, thereby adding another perspective on the culture–performance relationship. Adapting the typology of Zammuto and Krakower, two types of organizational culture—rule-oriented culture and mission-oriented culture—are examined to explore how the relationship between organizational culture and organizational performance is influenced by communication. The analysis supports the claim that communication acts as a meta-mechanism for shaping and imparting culture in mission-oriented organizational cultures, thereby influencing performance. In particular, task orientation, feedback, and upward communication have positive effects on perceived organizational performance in mission-oriented organizations but potentially negative effects on performance in rule-oriented cultures.     

IP litigation, the new money-spinner

It is a truism that intellectual property litigation costs alot of money. It can be ruinously expensive even for the victor,never mind the beaten, bloodied loser. Much effort has beendirected at reducing the cost of combat in court: streamliningthe trial process, rocket dockets, better case management, toname a few, have produced some relief for costly litigationbut no cure. However, since the reward for the winner is sooften the opportunity of either enforcing a     

Delicate balance or creative conflict?

In this issue Andrés Guadamuz explains the recent troubledhistory of the attempts that have been made to ensure the harmoniousoperation of Europe's software patent laws, and of the sad fateof those attempts. There is something paradoxical about thefact that the attempts at reform were scotched by two opposingcamps consisting of those who stood to gain most from thosereforms: on the one side those who want strong software patentsand on the other those who want no patents at all. At     

Demonstrating 'use' of an earlier registered mark in CTM opposition proceedings

An earlier registered trade mark may serve to oppose a laterapplication to register a Community trade mark, notwithstandingthat the earlier mark is not used in the form in which it isregistered, so long as the actual use had not destroyed thedistinctive character of the earlier mark.