CONSUMER COMPLAINTS IN PUBLIC SECTOR SERVICES

This article summarizes the findings of a recent research project investigating complaints handling in local government. It discusses the results of a survey of half the local authorities in England, to discover their complaints handling practices. The article also summarizes the results of a more limited survey of local authority consumers; this aimed to discover their attitude to and experience of complaining, and the level of awareness of their local authority's procedure. Finally there is a discussion about the desirability of formalized complaints procedures and the form they might take.     

African Student at Home

The following address was given before a joint meeting of theRoyal African Society and the Royal Empire Society on June 24.Mr. B. F. Macdona, Vice-Chairman of the Council of the RoyalAfrican Society, took the chair. Miss Trevelyan is adviser tooverseas students at the University of London. She has beenassociated with student welfare work for a number of years,and is also a familiar figure in London musical circles.