Mystery shopping: demand-side phenomena in markets for personal plight legal services

ABSTRACT

“Personal plight” is the sector of the legal services industry in which the clients are individuals, and the legal needs arise from disputes. This article proposes that competition among personal plight law firms is suppressed by three demand-side phenomena. First, consumers confront high search costs. Identifying competing law firms willing and able to provide the needed services often requires significant expenditure of temporal and psychological resources. Second, comparable price and quality information about firms is scarce for consumers. Both of these factors impede comparison shopping and reduce competitive pressure on firms. A third competition-suppressing factor is observed in tort legal service markets, where offerings are typically priced on a contingency basis. Contingency fees have relatively low salience to consumers, and this reduces consumers’ willingness to negotiate and comparison-shop on the basis of price. This analysis is supported by the author’s empirical research with Ontario personal plight lawyers as well as the existing literature. The article concludes by suggesting possible consequences of this analysis for regulatory policy.     

The Question of Evil and Feminist Legal Scholarship

In this article, we argue that feminist legal scholars should engage directly and explicitly with the question of evil. Part I summarises key facts surrounding the prosecution and life-long imprisonment of Myra Hindley, one of a tiny number of women involved in multiple killings of children in recent British history. Part II reviews a range of commentaries on Hindley, noting in particular the repeated use of two narratives: the first of these insists that Hindley is an icon of female evil; the second, less popular one, seeks to position her as a victim. In Part III, the article broadens out and we explain why we think feminist legal scholars should look at the question of evil. In large part, the emphasis is on anticipating the range of possible objections to this argument, and on trying to answer these objections by showing how a focus on evil might benefit feminist legal thinking – specifically in relation to the categories of perpetrator and victim and, more generally, in relation to laws motivated by a desire to secure women’s human rights.     

The Australian Greens: Party Organisation and Political Processes

The Greens challenge the Australian two‐party system by promoting an alternative political agenda and by facilitating democratic processes. Their recent successes in federal and state elections suggest that the party itself deserves closer scrutiny. This paper shows how the Greens are organisationally different from other parties currently active in Australian politics due to both their internal processes and their parliamentary practices. Recent theories of parties argue that party organisation has changed significantly for major parties, adopting an electoral‐professional or cartel model that centralises power and decision‐making in party representatives within parliaments. This paper shows how a smaller party uses identity formation processes to establish a distinctive organisational style. We examine the Greens' party organisation by analysing the interdependent relationships between the party membership, the state and national offices, and Green MPs. The paper is based on original research including in‐depth interviews undertaken with state and federal Greens members of parliaments.     

Improving Reputation BIT by BIT: Bilateral Investment Treaties and Foreign Accountability

The literature on foreign direct investment (FDI) has paid an increasing interest to international institutions such as bilateral investment treaties (BITs), but whether BITs help attract FDI is an unsettled question. Building on the existing literature, this article argues that BITs can change investors’ perceptions and the corresponding investment they make because signing BITs signals the involvement of another powerful country that is able to compel the host government to comply. This implies that the effect of BITs is not constant across signatory countries: BITs are more effective when they are signed with rich and influential countries. Using monadic and dyadic FDI data, this article finds that BITs signed with powerful countries (defined as the top six largest economies) lead to an increase in FDI inflows (both from these signatory countries and from other countries). BITs signed with other countries, despite in a larger quantity, have little influence on FDI inflows.     

Lack of dental uniqueness between two bite mark suspects.

The central dogma of bite mark analysis is based upon two assumptions. The first is that human teeth are unique, and the second is that sufficient detail of the uniqueness is rendered during the biting process to enable identification. Both of these assumptions have been challenged over recent years, and a healthy scientific skepticism surrounding bite mark analysis has developed. The case presented features two suspects whose dental arrangement was similar and, when compared to the bite mark, both demonstrated consistent features. Within a closed population of possible biters, one of the two suspects was responsible for the injury. The case is illustrated with photographic and overlay detail of the suspect's teeth and demonstrates the complexity of such cases. The authors call for greater caution when drawing conclusions from such cases and highlight the need for further research into the replication of dental features on human skin.     

Pacemaker/defibrillator evaluation at Los Angeles County Department of Coroner*

Pacemakers and implantable cardioverter-defibrillators (ICDs) are implanted medical devices for the treatment of cardiac arrhythmias. These devices are now commonly encountered in the postmortem situation. The Los Angeles County Department of the Coroner uses the services of a cardiac electrophysiology consultant to interrogate pacemakers and ICDs, producing a detailed picture of the cardiac events recorded by the device. We have used this method to evaluate 20 cases where the ICD or pacemaker provided significant information. We report four forensic cases to illustrate the different applications of pacemaker interrogation and its contribution in forensic investigation. This technique was used to establish identification of the decedent, to determine the cause and time of death, and to determine whether device malfunction could have played a role in the death. We conclude that detailed evaluation of the pacemaker or ICD in selected cases may provide essential information to the forensic pathologist.     

Issues and crisis management in a convergent environment

Increasingly issues and crisis management are occurring in an interactive environment in which activists use online communications and networks to attack organisations and promote campaigns. This paper outlines examples of such developments and suggests that there is a still a need to consider them within the context of the overall social and economic environment as well as from a technological viewpoint. It also argues that technological change accentuates issues and crises rather than creating new forms of crises. Copyright © 2001 Henry Stewart Publications     

Financial Socialization of First-year College Students: The Roles of Parents,Work, and Education

This cross-sectional study tests a conceptual financial socialization process model, specifying four-levels that connect anticipatory socialization during adolescence to young adults’ current financial learning, to their financial attitudes, and to their financial behavior. A total of 2,098 first-year college students (61.9% females) participated in the survey, representing a diverse ethnic group (32.6% minority participation: Hispanic 14.9%, Asian/Asian American 9%, Black 3.4%, Native American 1.8% and other 3.5%). Structural equation modeling indicated that parents, work, and high school financial education during adolescence predicted young adults’ current financial learning, attitude and behavior, with the role played by parents substantially greater than the role played by work experience and high school financial education combined. Data also supported the proposed hierarchical financial socialization four-level model, indicating that early financial socialization is related to financial learning, which in turn is related to financial attitudes and subsequently to financial behavior. The study presents a discussion of how the theories of consumer socialization and planned behavior were combined effectively to depict the financial development of young adults. Several practical implications are also provided for parents, educators and students.