Does e-service quality of online grievance redress portals lead to satisfaction? An outlook from the perspectives of Indian youth

In a democratic country like India, citizens expect quality public services, from the government. The information technology-enabled versions of public services cannot be an exception. In order to develop strategies leading to increasing levels of satisfaction of the citizens, the quality of the services should be analyzed. For efficient and effective public service delivery, many countries all over the world attempt to develop the transparent and accountable online system to bring the citizen's faith in governance. The present study attempts to check that does the e-service quality of the online grievance redress portal satisfy the student users. Dimensions and construct of the proposed model were extracted from literature, a survey was conducted by employing a questionnaire, soliciting inputs from 677 respondents. Partial least squares structural equation modeling (PLS-SEM) modeling was used to drive the results. Results indicates that security and privacy, is the utmost significant dimensions for student satisfaction as it helps to develop trust in the online e-governance system to bring satisfaction that increases the usage of the grievance portal It is followed by reliability and delivery of quality of information. The demographic variable, gender observed to be not having a significant relationship with the students' satisfaction concerning e-government services. The limitations and future research scope of the study are also presented.     

The Failure of the Indian Federation's Process of Civic Nation Formation

The States Reorganization Act of 1956, which reformed India's state boundaries primarily along linguistic lines, derailed civic nation creation in postindependence India. Thereafter, regional politicians were given a linguistic community with occasional ethnic congruence as their vote bank. This post-1956 political reality incentivized regional identity formation for regional politicians consolidating political power and eroded the influence of the independence era English-educated secular elite. In addition, the 1956 act made it a strategic rational choice for regional political elites not given their own states, to fight for the formation of new states. The hypothesis demonstrated in this article follows: The States Reorganization Act of 1956 made it the rational choice for regional political and intellectual elites to consolidate power based upon linguistic regional identities, making the central independence era goal of an overarching civic nationalism for the Indian federation impossible.     

Beyond the nation: global democratisation in Uganda and the politics of dispensation

Global frameworks for democratic development today tend to remain within a comparative lens where each country is treated as a sovereign capsule. This portrait eludes the political structures that accompany contemporary globalisation and set the conditions for domestic development. Notably, the comparative perspective eschews the hierarchical nature of states and influential non-state actors that impact democracy movements. Merging international relations theory and comparative politics and using the example of Uganda to illustrate, I create ‘the politics of dispensation.’ Like a doctor dispensing a pill to a patient, Uganda shows how susceptible a country can be to forces beyond democratic control.     

Metallization at the Exit Wound—An Unusual Finding in Fatal Electrocution

Electrocution injuries represent a severe occupational hazard. Those at work usually ignore the importance of safety training and safe practices while the electric source is nearby the work area. Death due to electrocution can occur with or without any electric mark on the body. Limbs are the commoner site for electric entry and exit wounds. Various uncommon sites for electric exit wounds have also been reported in the literature. We report a rare case of fatal electrocution, where a 28-year-old male carpenter sustained electric injuries at the worksite. Multiple exit wounds were present over the back of the chest, an uncommon site for the exit wounds, and notably, both entry and exit wounds showed evidence of metallization. The present case emphasizes on the significance of death scene investigations in the reconstruction of events and need for complete autopsy supplemented with chemical and histopathological examination of the electric wounds.     

Revati Laul: The Anatomy of Hate

Jindal Global Law Review -     

Gender,Thrift and Indigenous Adaptations: money and missionary medicine in colonial India

This article examines the skills in money and the management of resources that were developed by women missionaries in India between the 1870s and the 1940s. Focusing on the strategies and initiatives of three physicians—Clara Swain, Anna Kugler and Edith Brown—it argues that women disrupted existing patriarchal arrangements by entering ‘male’ domains of finance and administration. Modest ventures were transformed into state institutions through alliances with stakeholders, including missionary boards and donors at ‘home’ as well as members of indigenous elites who provided valuable land donations. Western institutional models needed to be adapted to function within local economies. Western missionary women used an interesting blend of thrift, innovation and indigenization to stretch their material and human resources. Thus, women physicians used their medical work with overseas missions to carve out new roles, which empowered them socially and professionally.     

Recruitment,selection and promotion of visible‐minority and aboriginal police officers in selected Canadian police services

Abstract: The demographic composition of the Canadian police services in major cities generally does not reflect the diversity of the communities they serve, especially with respect to the representation of visible minorities and aboriginal peoples. As many commissions and inquiries on race relations issues in policing have reported, this lack of representation may be a factor that is hindering the effectiveness of police work in major urban centres across Canada. Hence, many commentators have called for increased representation of visible minorities and aboriginal people in the police services through effective recruitment, selection and promotion strategies. In this article, through the use of both quantitative and qualitative research methodologies, the authors identify and assess the various staffing and promotional policies and practices of thirteen police services across Canada. Results suggest that there has been some progress in the representation of visible minorities and aboriginal people in policing over the fifteen‐year period of this study. However there is still room for considerable improvement in the policies, practices and culture of police services if they are to become more representative of the diversity of the communities they serve. Sommaire: La composition démographique des corps de police canadiens dans les grandes villes ne reflète généralement pas la diversité des communautés desservies, particulièrement en ce qui concerne la représentation des minorités visibles et des Autochtones. Tel que signalé par de nombreuses commissions et enquêtes sur les questions de relations inter‐raciales se rapportant à la police, ce manque de représentation est peut‐être un facteur qui nuit à l'efficacité du travail de la police dans les grands centres urbains du Canada. De nombreux observateurs ont donc préconisé une plus forte représentation des minorités visibles et des Autochtones au sein des corps de police grâce à de bonnes stratégies de recrutement, de sélection et de promotion. En suivant une méthodologie de recherche à la fois quantitative et qualitative, nous identifions et évaluons dans cet article les diverses politiques et pratiques de dotation et de promotion de treize corps policiers à travers le Canada. D'après les résultats, la représentation des minorités visibles et des Autochtones dans les corps de police aurait connu un certain progrès au cows des quinze années étudiées. Cependant, il reste encore du chemin à faire en ce qui concerne les politiques, les pratiques et la culture des corps de police pour mieux représenter la diversité des communautés qu'ils desservent.     

Differentiation of Cosmetic Foundation Creams Using Attenuated Total Reflection Fourier-Transform Infrared Spectroscopy: A Rapid and NonDestructive Approach in Trace Evidence Analysis

Cosmetic foundation creams are encountered as evidentiary material in criminal investigations, particularly in cases related to sexual and physical assault against women. Analyzing foundation cream exhibit is a challenging task as the exhibit is recovered in trace quantity with similar hue. In the present study, ATR FTIR spectroscopy which is a rapid, nondestructive, sensitive, reliable, and safe alternative to other analytical techniques has been used to differentiate 31 cosmetic foundation creams belonging to 23 different brands supported by chemometric methods such as principal component analysis (PCA) and linear discriminant analysis (LDA). The discriminating power of visual analysis is found to be 98.0%, while PCA and LDA further increased the discriminating power to 99.3% and 100%, respectively. The blind test is conducted with three unknown samples (pretended to be unknown to the analyst), which were correctly linked with their respective source. Further, the effect of substrate such as tissue paper (dry and wet) and white cotton cloth during sample analysis are also examined to simulate the actual forensic casework conditions. The stains on substrates could be identified and linked to its parent product as well. The reported method provides significant results for the differentiation of cosmetic foundation creams.