CONSUMER COMPLAINTS IN PUBLIC SECTOR SERVICES

This article summarizes the findings of a recent research project investigating complaints handling in local government. It discusses the results of a survey of half the local authorities in England, to discover their complaints handling practices. The article also summarizes the results of a more limited survey of local authority consumers; this aimed to discover their attitude to and experience of complaining, and the level of awareness of their local authority's procedure. Finally there is a discussion about the desirability of formalized complaints procedures and the form they might take.     

A British Gender Gap? Gender and Political Participation

The Electoral Commission's recently published report Gender and Political Participation captures in a clear and accessible fashion the ways in which gender determines the nature of women and men's political participation in the UK. Analysing existing academic survey research it establishes that there is an overall gender gap in political activism with men more active than women. However, it also finds that there is no gender gap in voter turnout at national, regional, or local elections and that in some political activities, such as signing petitions or boycotting products, women are more likely than men to be active. The report also raises important questions about the consequences - substantive and in terms of legitimacy - of women's lower levels of participation in party politics, and suggests that political parties should ensure that greater numbers of women are elected to our political institutions.     

Rethinking the Politics of the Shift Left in Latin America: Towards a Relational Approach

The shift left in Latin American politics has revealed critical weaknesses within the dominant structural, state‐ and society‐based explanations concerning the politics of development in the region. This article argues that while elements of each remain relevant, there is a strong case for adopting a ‘relational’ frame of analysis that can capture the specific ways in which the Left came to power, and the unfolding implications for democracy and development. This relational approach focuses on how the new social and political economy basis of the new ruling coalitions and alternative geopolitical alliances shape politics and the prospects for development in the region.     

Tears,Trauma and Suicide: Everyday Violence among Street Youth in Puebla,Mexico1

Despite considerable ethnographic research with young people in street situations and a growing interest in violence, little attention has been paid to suicide. The occurrence of suicide is a dramatic event that reveals weaknesses in support systems established by governments and civil society organisations, as well as perceived failings of friends. While an interest in suicide usually considers cause, in this paper we explore effect. How does the death of a member of a tightly knit group of street youth affect others and what does the suicide tell us about their identification with death more generally? Research for the paper was part of an in‐depth study of identities among street youth in Mexico.     

Rule of Law with Chinese Characteristics: The Role of Campaigns in Lawmaking

China increasingly relies on its legal system to regulate a broad spectrum of social and economic activity. There is, however, widespread failure to observe the law, which periodically leads to social crises and popular unrest. The Chinese state is not, of course, alone in experiencing this, but it responds to enforcement failures in distinctive ways. This article examines one such response. In this article, we explore the role played by the enforcement campaign in the development of the Chinese legal system. We focus on one campaign in particular: the campaign that was waged between 2004 and 2007 to redress the chronic failure to pay wages. Chinese enforcement campaigns are not simply directed at securing greater compliance with existing law. They are integrally linked to cycles of law reform in the PRC. Whilst their main impact is on enforcement, they also have an important role in influencing the drafting of legislation and the interpretation of law. This article documents the impact of this campaign on the production of law: in speeding up the iterative process of lawmaking, interpretation, and implementation, with production of important reforms to existing labour law in 2007 and 2008. It is the strong “planned” nature of the campaign and its emphasis on state leadership of lawmaking and enforcement that continues to shape the development of China's particular version of the “rule of law.”     

Equality and Human Rights Commission: A Decade in the Making

This article traces the origins of the Commission over the decade before it opened its doors in October 2007, and the contentious debates and political trade-offs which led to its emergence in its current form; a history which throws light on the challenges it now faces. Inclusion of human rights in a 'single equality body', concessions on disability, the promise of a single Equality Act and the Commission's third arm, community relations, were major fault lines in debates complicated by devolution and fragmentation of responsibility in Whitehall but strengthened by an unusual degree of engagement with external stakeholders and by the scrutiny of the Joint Committee on Human Rights in Parliament. The outcome extends beyond establishment of a Commission with a powerful mandate. A process that began with separate equality interests competing to ensure their constituency did not lose out, fostered enthusiasm for collaboration to achieve the vision of society the Commission is tasked, by S3 Equality Act 2006, to deliver.'