论高等教育评估中的顾客满意度测量

通过对高校现有评估方式存在缺陷的分析,提出在高等教育大众化的今天,高等教育要突出质量意识和服务意识,进而提出高等教育评估中应该引入顾客满意度测量,并对顾客满意度的基本理论模型进行了阐述。通过对国外高等教育评估中应用顾客满意度测量技术的概况评述,指出了顾客满意度测量在我国高校评估中应用的意义;最后提出在我国高等教育评估中应用顾客满意度指数模型的建议。     

Explaining cross‐national variation in the relationship between priority congruence and satisfaction with democracy

Previous research has shown that citizens tend to be more satisfied with the functioning of democracy when their ideological positions are more proximate to representatives'. This article argues that congruence in policy priorities between citizens and political elites should have a similar effect: citizens whose concerns are shared by elites should perceive them to be more attentive and responsive to public concerns and societal needs. Yet, the relationship might vary with differences in expectations towards democracy and representation. Specifically, it should be stronger in more democratic countries and older democracies. The hypotheses are empirically tested in a multilevel regression framework, where voter survey data from the 2009 European Election Study is linked with candidate survey data. The results indicate that citizens are indeed more satisfied with democracy if elites share their concerns, and the effect increases with democratic experience.     

Closing the Rhetoric‐Reality Gap? Employees' Perspective of Performance Management in the Australian Public Service

Performance management has been hailed by its proponents as an essential tool to enhance public service performance. Yet, its actual capacity to improve public service performance continues to be questioned by many academics. This research on a small group of Australian Public Service employees examines their perceptions on the efficacy of the performance management system in their agencies. The study respondents did not believe that their work behaviours had significantly changed in response to performance management. Obstacles to high performance include perceptions of a poorly designed performance measurement system, an inadequate level and mix of rewards offered, and inconsistencies in the implementation process.     

Managerial Mediation Competency: A Mixed‐Method Study

Managerial conflict resolution skills such as mediation have often been poorly defined and measured. We used a mixed‐method design to develop a managerial mediation competency scale. In our first study, we used semistructured interviews to identify managerial mediation skills and attitudes, from which we derived a framework for measuring managerial mediation competency. In our second study, we developed scale items and used a quantitative survey to test the scale's psychometric qualities and to gain insight into the theoretical structure of managerial mediation competency. Our managerial mediation competency scale can be used in research questionnaires or organizational surveys as a training, research, and theory development tool.     

台湾留日学生与1950-1981年间的县市长选举

日据时期台湾留日学生是一个资本总量雄厚的社会阶层，在1950年到1981年间的台湾县市长选举中参选积极，当选率也很高。日本政治文化通过他们影响了台湾的县市长选举。     

ON THE USE OF THE TOTAL INCARCERATION VARIABLE IN SENTENCING RESEARCH*

This study calls into question the use of the total incarceration response variable incorporated into sentencing studies over the past 30 years. Specifically, using data from the Pennsylvania Commission on Sentencing (PCS), it argues–and reveals–that prison and jail represent two distinct institutions, and that the judge's decision on disposition should take that factor into account. It recommends that researchers should therefore reconsider use of the total incarceration variable, which combines prison and jail into a single response category.     

Uncertainty,Fairness Perceptions,and Job Satisfaction: A Field Study

Following uncertainty management theory, we argue that when people face increased uncertainty, fairness becomes more important to them and judgments of fairness affect their reactions more strongly. The organizational field study reported here examines the effects of uncertainty about performance standards and appropriate behaviors on the relationship between fairness and job satisfaction. Results reveal that uncertainty moderates the positive relationship between fairness perceptions and job satisfaction such that the more uncertain people are about performance standards and appropriate behaviors, the stronger the relationship between fairness and job satisfaction. Further results reveal a significant moderating effect of uncertainty specifically for procedural fairness and interactional fairness. We discuss the implications of our findings for the uncertainty management model.     

市场导向下的城市增殖经营

现代中国城市的经营 ,面临着从计划式的城市管理向市场导向的增殖经营转变。城市增殖经营是以市场为导向 ,对城市进行经营的新观念和新方法。城市总资产由四部分构成 :城市固定资产价值 ;流动资产价值 ;溢出资产价值 ;附加资产价值。在现代市场条件下城市总资产增殖表现为系统链增殖     

Quantifying Uncertainty in Estimations of the Total Weight of Drugs in Groups of Complex Matrices

In case practice at forensic drug departments, multiple items from one seizure are sometimes sent in with the question: what is the total amount of drugs in the seizure? This may be complicated especially if impregnated material is involved such as clothes or rubber. Measurement uncertainty is typically stable on drug percentages, not weights, and subsampling may take place. It is recognized more and more that determination and reporting of uncertainty on estimators are an essential part of obtaining scientifically sound results in the forensic field. Methodology is described to quantify uncertainty on estimations of the total drug weight in groups of complex matrices, given simple statistical models, along a subdivision of five types of cases. Given each of these types, case examples are given where uncertainty is quantified in estimations of drug weights, by means of confidence intervals. The described models are statistically sound and relatively easy to implement.