Determinant Factors of Satisfaction with Public Services in Spain

The concept of marketing has evolved significantly, as have its applications in various sectors, including services. Diverse opinions have been expressed for and against the use of marketing techniques in public administration. In this paper, we present a conceptual and methodological review of the main contributions made by marketing to the public sector, measuring variables and related concepts that determine public satisfaction with public services. These elements, termed key drivers of opinion, were measured by reference to the information provided by the Spanish Sociological Research Centre (CIS), and provide an alternative way to display and analyse the data of interest, through perception models and figures using multivariate factor analysis. In this study, the components or factors containing the main drivers of opinion were found to be, on the one hand, commitment to efficient service, and on the other, user convenience.     

Sentence identification system based on criminal law ontology

In this research, an identification system is proposed for the benefit of determining a possible sentence and retrieving the related cases under criminal law codes of Thailand. The system is based on the developed criminal law ontology for the advantage of structuralizing and semanticizing in selected articles. From the underlying legal elements described in law codes textually, the ontology shall provide the determination of possible sentences which consist of judgment and theoretically figured range of punishments. An application has been designed and demonstrated in two consequential modules: the legal elements identification and the sentence identification. The developed ontology and its extended web application will be shown and illustrated as a sequential flow and evaluated by the legal experts and the end-users. The evaluation results showed that the averaged satisfactions for both groups of experts and end-users were 89% and 84%, respectively.     

论惩罚性赔偿的证明标准

不遵守填平原则的惩罚性赔偿与民事程序存在着一定的冲突。从最佳威慑与彻底威慑的角度看,惩罚性赔偿实质上处于民事责任与刑罚之间,甚至有时与罚金刑无异,故需要提高对被告人的程序保护,其证明标准应当具有中间性,适用明确而令人信服的证明标准。从诉求正确的可能性、举证成本、风险收益的角度看,反映行为人主观过错程度的侵权行为的异常性的证明负担应当分配给原告。     

Revised equations allowing the estimation of the uncertainty associated with the Total Body Water version of the Widmark equation

Widmark calculations are the most commonly used alcohol calculations to estimate a) the amount of alcohol consumed based on blood alcohol concentration (BAC) and b) BACs at a set time after consumption of a known amount of alcohol. These calculations are vital in forensic casework. Previous work has demonstrated that using general error propagation-based equations the variability associated with alcohol calculations can be estimated, but these equations have only been determined for the volume of distribution version of the Widmark equation. However, recent investigations have shown that the total body water (TBW) version of the Widmark equation is more reliable than the version that utilizes the apparent volume of distribution of ethanol. To date, there is no general error propagation equation to determine the variability associated the TBW version of the Widmark equation. Using previously published studies of 185 individuals in which alcohol elimination rate (β) and ethanol's volume of distribution were determined, we have shown that there is a negative correlation (?0.247) between the alcohol elimination rate (β) and TBW. Using these data, we were able to produce equations allowing the estimation of the variability of the results calculated using the TBW version of the Widmark equation. This will allow forensic practitioners to give the best determination of the variability associated with Widmark calculations currently possible.     

Efficiency of 'Simple' Liability Rules When Courts Make Erroneous Estimation of the Damage

The literature on liability rules shows that the damage awards under a liability rule affect the efficiency of the rule. One crucial factor that could affect the damage awards and therefore the efficiency characteristics of liability rules is the error made by a court while estimating the harm suffered by the victims. In this paper efficiency property of what we label as 'simple' liability rules when courts make errors in estimation of the damage is studied in a unified framework. The paper provides a characterization of efficient simple liability rules and shows that the biased court errors act to change the efficiency characterization of simple liability rules. A necessary and sufficient condition for a simple liability rule to be efficient in the presence of upper-biased court errors is provided. The analysis is carried out in a quite general framework.     

警察工作满意度现状及相关对策研究

文章以重庆市某区警察为调查对象,通过问卷调查、座谈访问等方法对警察工作满意度现状、存在的问题及影响因素进行了分析,并在此基础上提出了提高警察工作满意度的相关建议及对策。     

我国污染物总量控制制度的缺陷与完善——以太湖水污染为例

太湖流域潮湿污染物总量控制制度存在制定不科学、缺乏相应具体制度、监督和责任机制不健全的问题。应当从完善污染物总量控制立法、建立排污许可交易制度、强化政府责任等方面加以改进。     

基于博弈论的顾客满意度研究

随着社会经济的发展，用户需求逐步趋于个性化，顾客对企业是否满意正日益成为制约企业生存和发展的关键。博弈论是研究利益相关的、理性的局中人在进行策略选择时的行为规律的科学，它运用数学建模的方法建立顾客满意度与企业竞争中的两个关键因素——市场份额和生产率之间的博弈均衡，可以从中寻找如何合理平衡顾客满意与这两个因素的策略。     

以十八大精神引领高校新发展 努力办好人民满意的高等教育

深入学习贯彻十八大精神,努力办好人民满意的高等教育,是党和人民赋予高等学校的历史使命。必须全面贯彻党的教育方针,把立德树人作为教育的根本任务,以培养学生社会责任感、创新精神、实践能力为指向,以提高教育质量为核心,走内涵式发展道路,促进高等教育又好又快发展。     

论党对中国特色社会主义的认识推进到个新境 界

党的十八大报告通过对改革开放30多年实践经验系统总结，用一系列新观点、新判断、新论述把我党对中国特色社会主义的认识推进到一个新境界。这突出地表现在两个方面：一是对”中国特色社会主义”这一概念的外延和内涵作出科学界定；二是对如何建设中国特色社会主义的总依据、总布局、总任务作出系统阐述。这些最新理论成果是当代中国马克思主义者对科学社会主义理论作出的新的重大贡献。