Public Value Management: A Case Study of Transitional Change in Disability Sector Reform in Western Australia

This paper contributes to the study of public value management (PVM). PVM is distinguished from other approaches to public administration in its focus on establishing community networks and collaborative capacity building for the creation of public value. We explore PVM through a case study of a public–community sector partnership strategy called the positive behaviour framework (PBF), a state government initiative designed to transform services for people with disabilities. The development and implementation of the PBF is analysed via a transitional change or ‘sector awareness’ model. Each phase of the model is illustrated through ‘positive stories’ that depict key moments in the change process and in the activities that public sector managers employed to raise awareness, build capacity, and promote collaboration. We discuss the implications of the study for disability sector change management and for the further study of the PVM approach to public sector administration.     

Awareness of Sexual Violence Services Among LGBQ-Identified College Students

ABSTRACT

The sexual victimization of sexual minorities enrolled in college is not a topic that has been well researched. The present study examines the awareness that college minority students have of services they can access in the event they experience sexual violence. The results indicate that many students are unaware of specific services that they can access if they are sexually victimized. Disclosing an incident of sexual violence, or being the recipient of a disclosure of sexual violence, is related to knowledge of aftercare services. Non-White students demonstrate less awareness of services than White students, indicating that these students may not receive aftercare in the event of sexual victimization because they do not have the knowledge of which services are available. Several policy recommendations and directions for future research stem from these findings.     

E-Documentation as Medical Services Quality Determinant on the Private Dentist＇s Surgery Example

The paper presents the modem management of health care institutions in the electronic medical document （EMD） context. Electronic medical document is in the form of software that provides a comprehensive system for the whole dentist＇s surgery management. The program allows for complete service of the patient in the private dentist by keeping records, archival photographs, the settlement of visits, and patient registration. It has been shown that technological innovation can fundamentally change the quality of the medical services in Poland, making a revolution in the management of budgetary expenditure. Electronic medical document is a system for the citizens of the 21st century. This is a new quality in healthcare administration, reimbursement systems, and most importantly patient care. Created based on specified standards and national standards, information databases ensure the reliability and comparability of data, and can be an analytical tool for health policy planning at various levels of the administration.     

The Performance of Nursery Schools in Italian Municipalities

In a neo-liberal approach, the need to increase levels of cost saving, effectiveness, and quality in producing local public services is correlated to awareness of the limited resources available and is an economic issue that has been much debated in recent decades. Ways of measuring and evaluating public services have stimulated academic interest for several years now. In this context, evaluating the levels of performance of public services provided by non-profit organizations (NPOs) as a consequence of contracting-out by public administration is an essential variable in rationalizing—both in terms of quantity and quality—public expenditure.

The aim of this article is to measure multi-dimensional aspects of nursery school services offered by Italian municipalities and to verify whether using different management models makes a difference in the results obtained. We examine data contained in final accounts of main Italian municipalities in order to evaluate effectiveness, cost saving, and quality aspects of the nursery school service supplied.

Regarding overall performance, the distinction between direct management and contracting-out has not brought out significant differences in terms of effectiveness and cost saving, even if the direct management solution is better than the externalized one. By contrast, as previous research showed, quality levels for externalized services are on average lower than for directly managed services.     

Internal or External Production and Satisfaction with the Chosen Sourcing in Danish Municipalities: Different Theoretical Explanations

Abstract

There is a large literature on both why local governments and public organisations choose internal or external production of services and what explains the performance of internal and external production. A range of different theories have been used to answer these questions. However, these studies show mixed results. In this study we investigate four theories: transaction cost economics, neoclassical economics, the resource-based view of strategy and institutional theory. Can these theories explain whether local governments choose internal or external production and can they explain the satisfaction with the internal and external production? Do the same variables explain the choice and the satisfaction? Based on a survey of four different service areas in Danish municipalities, it is shown that different theoretical variables explain the choice and satisfaction with the sourcing mode. Internal expertise is strongly related to the choice of internal or external production, whereas most transaction cost variables are unrelated to this choice. However, other variables such as supplier expertise and technological uncertainty are related to satisfaction with service production. The results corroborate the view that different variables are needed for explaining the performance of suppliers and the choice between internal and external suppliers. Furthermore, the results suggest that the study of local governments' sourcing may benefit from integrating theories focusing on internal expertise and markets. Studies may also benefit from integrating economic theories, which assume rationality, with institutional theory emphasising more unreflective and socially determined behaviour.     

‘Managing’ the Middle Classes: Urban Managers,Public Services and the Response to Middle-Class Capture

There is a longstanding concern about middle-class capture of the benefits of public service provision, although relatively little evidence exists on the exact nature of any advantage or on the processes by which this comes about. Using a framework developed from Gal (J. Gal, 1998. Formulating the Matthew Principle: on the role of the middle-classes in the welfare state. Scandinavian Journal of Social Welfare, 7, 42–55), and via two case studies of street cleansing services in the UK, the article explores the ways in which middle-class service users assert influence in relation to service design, resource allocation and practice on the ground. It explores how urban managers respond to middle-class influence, revealing the ways in which influence is accommodated and the benefits of this to middle-class service users. It also evidences how urban managers attempt to resist aspects of middle-class advantage, and the challenges such resistance presents. The article concludes that the need to ‘manage’ middle-class influence permeates the routine institutional policies and practices of this key public service.     

政府公共服务绩效评估中的公民参与研究

当前,我国各地政府开展的公民参与政府公共服务绩效评估活动,拓宽了公民参与政府社会管理和公共服务的路径。本文在阐释政府公共服务绩效评估中公民参与内涵的基础上,分析了我国政府公共服务绩效评估中公民参与的现状,并提出优化公民参与政府公共服务绩效评估的路径：强化和提高公民的参与意识与能力;增强公民与政府间公共服务绩效信息的对称性;加快公民参与绩效评估的制度化建设;鼓励和发展独立性和专业化的第三方评估组织;建立健全评估中政府与公民的互动机制。     

行政救济视野下的领事服务

在经济全球化浪潮的影响下,越来越多的中国公民迈出国门走向世界。境外中国公民不服领事服务行为的法律救济问题渐入公众关注视野。对领事服务行为的规范化和公民权利救济制度的研究渐有现实意义。领事服务行为符合具体行政行为的构成要件与一般特征,具有对其进行司法审查的必要性。人本主义观念成为突破行政诉讼受案范围的推动力;借助网络技术的远程审判方式也将为司法审查提供客观可能。     

政府购买律师主持行政听证法律服务合同出租运作流程及其规制探索与研究

政府主导和主持行政处罚听证、行政许可听证、价格决策听证及行政立法听证,是政府应提供的法律服务之公共产品,政府通过购买法律服务,由律师主持行政听证,是公共权力让渡的合同出租,是个全新的课题,此类合同出租如何运作,其流程是什么,应怎样予以规制,都需要探索和研究.     

“Market” Classification and Political Campaigning

ABSTRACT

There is an argument for a flow of logic from market structure to marketing strategy and performance. The nature of the political “market” and service-product constrains and dictates marketing strategy choices. Interactions between the voter, parties, and candidates in political campaigns could be likened to human services (Dickens, 1996) in commerce. However, parties and candidates operate in peculiar poligopolistic markets competing for the authority to deliver government services through an exclusive right of franchise bidding process similar to that in business-to-business markets. A structure-conduct-performance model is presented based on an analysis of political markets from consumer, industrial, and services marketing perspectives to provide strategic marketing insights. Political marketing is a hybrid subdiscipline of marketing incorporating characteristics from all three major marketing paradigms, with services marketing theory holding particular promise for future theory development.