政务微信群重塑政治沟通体系的机制研究

微信群内的信息沟通与传播具有打破时空边界限制、入群成员共同虚拟在场以及群聊信息具有及时、公开、共享性等新特征。在被广泛用于我国政府系统后,政务微信群成为政治信息传播的新媒介,实现了对我国政务系统的无缝隙覆盖,也已成为推动政务工作与社会治理的常规性手段。相较于正式的文件、会议、电话等传统的政治传播媒介,政务微信群深刻地改变了政务办公的逻辑与机制,重塑了政府内部的政治沟通体系。具体表现为:重塑了上下级之间的部署与督导考核体系;建立了分散部门之间的协调与联动治理体系;再造了横向同级政府组织之间的竞争体系。     

An analysis of e-government in the Department of Home Affairs of South Africa

The new information and communication technologies （ICTs） are radically redefining the world＇s social, economic and political landscape. People live in the information age and their environment and needs are changed by the development of ICTs. The Republic of South Africa as a democratic country also faces the challenge in the information age. The Government of South Africa has embarked on a number of measures to ensure that information and communication technologies （ICTs） play a vital role in society. The Department of Home Affairs （DHA） plays a central and indispensable role within the public service, impacting on the lives of all the citizens and the people who visit South Africa. The DHA has felt the pressures emanating from South Africa＇s transition to democracy and the tremendous growth in the demand for its services. It is important for the DHA to adopt the ICTs in its services to deliver them conveniently and efficiently to citizens. The paper presents the research undertaken of the present status and application of e-government in the Department of Home Affairs in Republic of South Africa as well as the analysis of challenges the DHA faces in the quest to deliver services with ICT. Feedback obtained from clients was reviewed with the aim of offering recommendations on how the DHA can improve service delivery using ICT.     

中国数字政府建设的理论框架、研究议题与未来展望

数字政府建设受到持续关注,但如何理解和建设数字政府还缺乏共识。中国数字政府建设需要关注数字政府的概念化和建设水平评估、组织间数据共享与业务协同、政商关系与数字政府共建、数字政府建设水平的影响因素、数字政府的用户使用和合供五大关键问题。绩效评估、数据共享、政企共建、影响因素和用户使用,是未来数字政府研究需要关注的主要方向和研究路径。围绕共建、共享、共用、共治的建设目标,全面推进数字政府建设。组织理论、技术执行理论、协同治理理论等有助于加深对数字政府建设的理解和解释。基于行为科学和循证决策视角的研究,可为加快数字政府建设提供更加科学可行的政策建议。     

论民族自治地方政府的电子政务建设

运用现代信息技术手段,加快政府电子政务建设步伐,是提高政府创新能力的重要举措。由于经济社会发展滞后及传统行政文化的影响,我国民族自治地方电子政务建设面临更大的难度。通过对民族自治地方政府电子政务建设现状的调查及制约因素的分析,阐明民族自治地方的电子政务建设目前大多仍处于起始阶段,提出要实现后发优势必须坚持为经济社会发展服务的方向和一体化的方针,加快统一门户网站的建设步伐,加大人才支撑环境和教育培训网络体系的建设力度,尽力提高网络体系的覆盖率,突出民族自治地方特色,抓紧建设一批重点信息资源库。     

地方政府间信息资源共享的推进机制研究

在中央-地方二层行政组织结构下,中央基于“权利-信息-系统”三要素构建的政务信息资源共享推进机制在地方遇到了推进不足、推进不均和推进不畅的困境。要建立“动力-资源-控制”三维地方政府间信息资源共享推进机制框架。地方政策引导在动力维度中发挥主要作用,人力资源是最重要的推进资源,完善的监督体系、明确的监督对象和严格的问责机制是主要的控制手段。出台地方性政策、加强信息人员培训、完善政治激励和问责机制更有利于地方政府间信息资源的共享。     

Multichannel Delivery of Public Services: A New and Complex Management Challenge

A strategic challenge facing all governments today is how to deliver services effectively and efficiently. At one time, they thought that they could meet this challenge by exploiting technology and going the E-government route with the promise of single-window, integrated, intelligent service delivery. Very quickly, however, they had to accept the fact that they would have to overcome a multitude of obstacles and that individual and corporate clients often preferred to receive service in traditional ways.

As a result, the delivery of public services is becoming increasingly multichannel: over the counter, by mail and telephone, over the Internet, via text and television, etc. There is therefore a need to identify some kind of model for managing this highly complex new phenomenon effectively and efficiently. By conducting research in the field with the help of case studies and international benchmarking, it was possible to identify the main variables in the degree of effectiveness and efficiency of multichannel public service delivery and develop the outline of a model representing the underlying factors.     

E-Government in Action

Abstract

Singapore was ranked second in Accenture's e-Government Leadership study in the years 2000, 2001, and 2002. As an innovative leader in e-government, Singapore strives to achieve the concept of “Many Agencies, One Government” by delivering services that are integrated from the customer's viewpoint, regardless of the number of agencies involved in providing the service. The Singapore e-Government Action Plan was launched in June 2000 with the vision of transforming public service into a leading e-government program to better serve the nation in the digital economy.     

What Lies Beyond Service Delivery-An Australian Perspective

Abstract

As government uses of information technology mature, awareness is growing of the need to effectively engage citizens in all stages of the policy process. E-democracy is often what lies beyond electronic service delivery, through a gradual process of learning and user feedback.

This article describes the national framework for e-government in Australia, levels of technology literacy in elected officials, and current electronic democracy initiatives in several Australian state and territory governments. These illustrate the potential for e-government to transform democracy, but they also highlight the need to reinforce democratic values and develop new literacies of citizenship.     

American E-Government at the Crossroads

Abstract

This article reports analyses, findings, conclusions and implications about the first U.S. survey of Web sites of 223 major American cities with populations of 100,000 or more. The national survey sought to provide one of the most comprehensive reviews of, and current and future implications regarding, Web site uses by major cities as well as optimal uses by features and user benefits. It made concrete suggestions for future uses of governmental Web-strategy development. Completed in June 2001, the study sought particularly to evaluate how American cities are incorporating online services into their constituency services. Analyses and findings indicated that many major U.S. cities were advancing their e-gov-ernment initiatives and virtually all cities acknowledged the importance of a basic Web presence. However, a large gap still remained between current practice and Optimal, Ml online potential.     

One-Stop Shops Reform in China as Sequencing： A Case of Chuzhou City

The article describes the action trajectory and the value concept of e-government service innovation in Chuzhou City, Anhui Province during 2006-2012. The background, value orientation, innovation, and reconstruction results as well as implementation strategy of the sequence of four rounds of reorganizing a one-stop shop structure are analyzed. From the perspective of overall efficiency of government services, some recommendations are put forward to break fragmented services of local government. At the level of central government, ideas and future directions have been discussed. In this respect, the Chuzhou City Government has been a pace-setter. Last year, it launched a new round of government reorganization. The aims are to realize every ordinary matter by applying one examination and approval and one review exercise; further increase the rate of on-spot handling; and try to ensure that for every complex matter, the three steps of reception, examination, and approval procedure should be completed in five days.