电子政务建设与政府管理创新

作为重要改革措施的电子政务建设,在对政府管理创新发挥积极推动作用的同时,需要政府不断创新其管理理念和管理制度,使二者水乳交融、相得益彰,成为我国政府改革的两道亮丽风景线.     

What Lies Beyond Service Delivery-An Australian Perspective

Abstract

As government uses of information technology mature, awareness is growing of the need to effectively engage citizens in all stages of the policy process. E-democracy is often what lies beyond electronic service delivery, through a gradual process of learning and user feedback.

This article describes the national framework for e-government in Australia, levels of technology literacy in elected officials, and current electronic democracy initiatives in several Australian state and territory governments. These illustrate the potential for e-government to transform democracy, but they also highlight the need to reinforce democratic values and develop new literacies of citizenship.     

香港模式及其对我国电子政务市场化建设的启示

本文对香港特别行政区政府电子政务建设中市场化模式进行分析，运用公共行政、经济学的相关理论，借鉴国内外电子政务建设的经验，提出我国电子政务建设市场化运行机制构建的思路。     

加速发展山西省县域电子政务的思考

加速发展县域电子政务是构建“服务型”政府、建设新山西的重要途径。由于社会公众对电子政务的认识度和参与度较低，使得我省县（区）电子政务发展相对滞后。为加快发展县域电子政务，政府一定要统一认识。加强统筹规划；制定优惠政策，吸引和留住信息化人才；完善各项法律、法规，不断提升县域政府网站信息公开、在线办事和公众参与功能。     

Multichannel Delivery of Public Services: A New and Complex Management Challenge

A strategic challenge facing all governments today is how to deliver services effectively and efficiently. At one time, they thought that they could meet this challenge by exploiting technology and going the E-government route with the promise of single-window, integrated, intelligent service delivery. Very quickly, however, they had to accept the fact that they would have to overcome a multitude of obstacles and that individual and corporate clients often preferred to receive service in traditional ways.

As a result, the delivery of public services is becoming increasingly multichannel: over the counter, by mail and telephone, over the Internet, via text and television, etc. There is therefore a need to identify some kind of model for managing this highly complex new phenomenon effectively and efficiently. By conducting research in the field with the help of case studies and international benchmarking, it was possible to identify the main variables in the degree of effectiveness and efficiency of multichannel public service delivery and develop the outline of a model representing the underlying factors.     

One-Stop Shops Reform in China as Sequencing： A Case of Chuzhou City

The article describes the action trajectory and the value concept of e-government service innovation in Chuzhou City, Anhui Province during 2006-2012. The background, value orientation, innovation, and reconstruction results as well as implementation strategy of the sequence of four rounds of reorganizing a one-stop shop structure are analyzed. From the perspective of overall efficiency of government services, some recommendations are put forward to break fragmented services of local government. At the level of central government, ideas and future directions have been discussed. In this respect, the Chuzhou City Government has been a pace-setter. Last year, it launched a new round of government reorganization. The aims are to realize every ordinary matter by applying one examination and approval and one review exercise; further increase the rate of on-spot handling; and try to ensure that for every complex matter, the three steps of reception, examination, and approval procedure should be completed in five days.     

Transparency and corruption: Measuring real transparency by a new index

Despite the salience of transparency in policy and democracy debates a global measurement of transparency has always been missing. In its absence, measuring the impact of transparency on accountability and corruption for a large number of countries has been difficult, with scholars using more or less adequate proxies. This paper introduces a new measurement of real transparency—the T-index—using 14 de facto components, based on direct observations of official websites in 129 countries and five de jure components, based on the transparency laws and conventions adopted. The resulting index is a measurement with very good internal and external validity and moderate precision. The paper argues that de facto transparency must be considered alongside de jure (legal) transparency if we are to judge the impact (or lack of) transparency against accountability and corruption, as a large implementation gap exists, in particular in poor countries, between legal commitments and real transparency. The T-index has significant impact on both perception and objective indicators of corruption, including perceived change in corruption over time as measured by the Global Corruption Barometer. An analysis of outliers shows that high transparency alone is not sufficient to achieve control of corruption, especially in countries with low human development and poor rule of law, although transparency is a robust predictor of corruption with GDP controls. The data with all sources is available for download as T-index 2022 dataset: DOI 10.5281/zenodo.7225627 and an interactive webpage developed for updates is available at www.corruptionrisk.org/transparency .