An integrated crisis communication framework for strategic crisis communication with the media: A case study on a financial services provider

Abstract

In order for organisations to survive in an ever-changing milieu in the current business environment, sufficient crisis communication and management practices need to be in place. Despite this, organisational crises are often inefficiently managed, which could be ascribed to the lack of strategic management of crises (Kash & Darling 1998: 180). This article explores the lack of strategic crisis communication processes to ensure effective crisis communication with the media as stakeholder group. It is based on the premise that the media are one of the main influencers of public opinion (Pollard & Hotho 2006: 725), thereby necessitating the need for the accurate distribution of information. Furthermore, the study focuses specifically on the financial industry, which is arguably more sensitive and thus more prone to media reporting because financial services providers manage people's money (Squier 2009). A strategic crisis communication process with the media is therefore proposed, facilitated through an integrated crisis communication framework, proposing a combination of integrated communication (IC) literature, with emphasis on Grunig's theory of communication excellence, to build sustainable media relationships through two-way communication; and a crisis communication process that has proactive, reactive and post-evaluative crisis communication stages, thereby moving away from seeing crisis communication as a predominantly reactive function.     

试析金融危机对欧洲一体化的影响

始于美国的次贷危机,在全球化的推波助澜之下,迅速演变为全球性的金融危机。在这次危机中,几乎没有哪个国家或地区能够独善其身,欧盟也未能幸免。客观地讲,由于欧盟本身的经济状况和发展潜力,使得它在危机中遭受的损失异常巨大,恢复的过程也显得异常艰难。这些因素势必会影响欧洲一体化的进一步发展,也会影响欧盟在未来国际格局构建中的能力。具体而言,金融危机对欧洲一体化的动力基础、内部团结、外部环境,以及欧盟作为世界一极的国际地位及影响力等不同层面均造成不同程度的影响,使欧盟目前本不顺利的一体化道路更显荆棘,也为欧洲一体化的前景增添了许多变数。     

欧洲主权债务危机对华侨华人经济的影响及其对策研究

欧洲经济的欠"生产性"根源引发了主权债务危机,作为其一部分的欧洲华侨华人经济在市场、资金、政策、人才等方面也深受影响。欧洲华侨华人应该进一步把握形势,调整战略,适应居住国实情,学法守法用法,培育人才,加强社会融入,以推动欧洲华侨华人经济的更大发展。     

1960-1962年老挝危机与美泰关系

老挝政局在1954年日内瓦会议后深受东亚冷战形势的影响.1960-1962年危机使老挝成为国际社会关注的焦点,东南亚条约组织的作用受到严峻考验.美国和泰国对东南亚战略及老挝局势的判断和考虑不同.为解决由此引起的矛盾,两国通过<腊斯克一他纳声明>结为双边安全同盟.美泰关系的加强对东南亚冷战具有重要影响.     

危机下的“潜规则”：试析冷战后的中美危机管理——以1996年中美台海危机为例

冷战后,中美关系的定位发生转变,这使中美关系中的双边危机时有发生。但是中美危机的性质又促使双方在危机管理中恪守一定的“潜规则”,以避免危机的进一步升级。剖析1996年中美台海危机,在危机处理中双方所共同默守的“潜规则”是:中美在危机中的战略意图:双方目标的相容性、有限性;必须让对方清楚地了解自己的意图;沟通渠道的通畅、有效是双方了解对方意图的必要保障;双方对各自的行为有所克制,自我约束,留有余地;在危机管理手段上两手(斗争和谈判)并用;危机决策机制的科学化。在历经数次危机的磨合之后,中美危机管理体制仍亟需完善。     

阿根廷的金融开放与银行危机

阿根廷是美国赞扬的金融自由化典范,银行证券业向外资开放的力度大,但其爆发金融危机造成的破坏也格外严重。中国应吸取阿根廷的教训,慎重对待外资收购、兼并和MBO,特别是“入世”后银行证券业的开放,更好维护本国经济金融安全防范风险。     

Classification Typology and Assessment of Five Levels of Woman Battering

Family violence is a prevalent, dangerous, and often life-threatening social and public health problem. It is an indiscriminating crime that knows few boundaries, as recent annual estimates indicate that over 8.7 million women are battered by husbands, boyfriends, and other intimate partners [Roberts, 2002; Roberts & Roberts, 2005]. This article examines a new five-level classificatory schema or typology detailing the duration and severity of woman battering. Five hundred and one battered women completed in-depth interviews which formed the basis for a new classification typology ranging from short-term to chronic to homicidal levels. The current research on different types of battering relationships provides clinicians and forensic specialists with psychosocial indicators that can be utilized as a basis for early intervention and prevention of lethal consequences. The concept of the unknown prevalence of women abuse, or the “dark figure,” is also addressed in this article. Additionally, practical suggestions are made for implementing crisis intervention protocols.     

浅谈领导者危机公关中的媒体应对

领导者在危机公关中能否更好地应对媒体,是妥善处理突发公共事件系统工程中的重要环节。本文从提高领导者危机公关中媒体应对能力的重要性入手,分析了领导者危机公关中媒体应对的原则,指出了领导者媒体应对容易产生的误区。提出了领导者危机公关中媒体应对的策略,旨在提高领导者在危机公关中的媒体应对能力,把突发事件带来的危害降低到最低限度。     

当前社会矛盾解决机制分析

改革开放以来，我国的社会经济发展取得了引人瞩目的成绩，同时，我国社会政治安定，人民安居乐业，整体形势很好。但另一方面，整个社会处在转型期，经济处于转轨期，利益格局在调整，社会矛盾大量出现。如何预防和化解社会矛盾，维护社会稳定，对于贯彻科学发展观，共建和谐社会具有很重要的意义。