Quality of Service,Expectation, Satisfaction and Trust in Public Institutions: The Abu Dhabi Citizen Satisfaction Survey

Structural equation modelling was utilised to develop and test three models while exploring the causality effect of constructs. The models hypothesised that trust in the government was a result of interactions of several other forces: namely, citizens’ expectation, perception of service quality and satisfaction with these services. The article validates and replicates the findings on the question of causality between performance and trust. The findings were very consistent with the previous ones. The model incorporating citizen's demographic data provided the best fit. According to this model, citizen demographics, expectations and quality of services influence citizen satisfaction; and ultimately, citizen satisfaction influences trust in government. The perceived quality of all services provides significant standardised estimates. However, congestion in streets, parking facilities, parks and recreation and schools are the most salient drivers of citizen satisfaction. The variables of income, education level, years living in Abu Dhabi and marital status exert the highest influence on this satisfaction construct. Perception of quality of services has a significant effect on overall satisfaction; and overall satisfaction drives trust in local government officials. In addition, citizen expectation influences perceptions of the quality of service and overall satisfaction.     

Competence Trust,Reflexivity and Risk Management in Hong Kong

Abstract

Trust is an essential element of governance. Lack of trust in government engenders doubts regarding its competence, weakens its legitimacy, and creates difficulties in the process of governing. As suggested, declining trust was related to reflexivity. This article, based on a Hong Kong study, confirms that a lack of competence trust in the government's ability to manage work-related risks correlated with reflexivity. Self-identified social status also influences the degree of reflexivity and competence trust. The conventional approach to cultivating trust through managed social participation has been widely practiced, but the results have not led to an increase in competence trust in Hong Kong, even when the policy outcomes are positive. While recognizing that reflexivity and its impacts on trust are inevitable, this article argues that efforts should be made to develop critical trust through meaningful participation in the deliberative process.     

大学生对政府的信任状况研究

信任是人与人交往的核心因素,当信任上升到政府层面就尤为重要了。人民把权力委托给政府去行使,这个委托行为的前提就是信任。大学生作为国家未来发展的生力军,他们对于政府的信任态度直接影响到国家未来的发展。对这一群体的政府信任感的研究,无疑能给政府的决策和高校的教育提供信息和建议。通过高校的教育来培养和加强大学生的政府信任,对于构建和谐社会、维持政权的稳定性、为经济建设提供良好的政治环境,都具有非常重要的意义。本文利用对天津7所高校1300多名大学生的问卷调查结果,来探讨现今大学生对政府的信任状况及影响因素。     

行政赔偿违法归责原则的合理定位

我国行政赔偿违法归责原则面临诸多问题,违法归责原则中的"法"不能等同于当前我国行政法体系中的"行政违法"之"法"。作为侵权法之特别法的行政侵权赔偿制度,其违法归责原则应定位于侵权法上的"行为违法",违法意味着注意义务的违反,可作为"过错客观化"之标准。这种认识可以克服目前违法归责原则面临的困境,使违法归责原则回归到过失责任原则。     

原发性痛经大学生中医体质类型研究的Meta分析

目的 探讨原发性痛经大学生中医体质类型的分布规律,为防治大学生原发性痛经提供循证医学依据。方法 检索国内外文献数据库,纳入大学生原发性痛经与中医体质相关性的研究文献。采用R软件进行横断面研究单个率的Meta分析,采用Review Manager 5.3软件进行有对照数据的Meta分析。结果 共纳入10项研究,共3 327例,其中原发性痛经者2 117例,对照组1 210例。阳虚质、气郁质、平和质、气虚质和血瘀质占原发性痛经大学生的比例分别为25.48%（95% CI 18.04%～34.70%）、24.71%（95% CI 18.97%～31.50%）、19.60%（95% CI 12.33%～29.71%）、17.92%（95% CI 10.18%～29.63%）、14.17%（95% CI 9.03%～21.55%）。病例对照研究的Meta分析显示,阳虚质、气郁质、平和质、气虚质和血瘀质大学生原发性痛经患病风险的OR值分别为2.75（95% CI 1.38～5.47）、2.93（95% CI 1.63～5.25）、0.17（95% CI 0.05～0.59）、1.73（95% CI 1.15～2.59）、2.62（95% CI 0.99～6.92）。结论 阳虚质、气郁质、气虚质和血瘀质是原发性痛经大学生的主要体质类型和原发性痛经的危险因素。     

二参真武汤调控PI3K/AKT/mTOR信号通路抑制心肌纤维化的体外实验研究

目的 探究二参真武汤抑制心肌细胞纤维化的作用机制。方法 采用灌胃给予SPF大鼠二参真武汤、贝那普利7 d的方法制备含药血清,从出生3 d内的乳鼠心脏中提取原代心肌成纤维细胞,采用免疫荧光和台盼蓝染色法鉴定细胞纯度与成活率,采用CCK-8法确定二参真武汤含药血清的最佳给药浓度与给药时间,采用血管紧张素Ⅱ(angiotensinⅡ,AngⅡ)刺激原代心肌成纤维细胞复制心肌纤维化模型,将原代心肌成纤维细胞分为正常组、模型组、二参真武汤组、贝那普利组,采用ELISA法检测胶原蛋白(collagenase, Col)-Ⅰ和Col-Ⅲ含量,采用Western blot法检测平滑肌肌动蛋白(alpha-smooth muscle actin, α-SMA)、Col-Ⅰ、Col-Ⅲ、PI3K、p-PI3K、AKT、p-AKT、mTOR、p-mTOR蛋白表达水平,qRT-PCR法检测α-SMA、Col-Ⅰ、Col-Ⅲ、PI3K、AKT、mTOR mRNA表达水平。结果 提取的原代心肌成纤维细胞纯度与成活率均达到95%以上。与正常组比较,模型组、Col-Ⅰ、Col-Ⅲ含量显著升高(P<0.05),α...     

非洲猪瘟CD2v胞外区基因片段的真核表达及其多克隆抗体的制备

本研究利用真核表达系统表达非洲猪瘟病毒的CD2v胞外区蛋白,研究其免疫特性,制备多克隆抗体并研究其性质,为研发特异性单抗奠定数据基础.以非洲猪瘟病毒Wuhan2019-1株(GenBank:MN393476.1)为模板,合成CD2v胞外区基因序列,并将其克隆至真核表达载体pCAGGS载体中,获得pC-AGGS-CD2v...     

The PRC-Laos BIT is Applicable to the Macau SAR?

On29September2016,theCourtoftheAppealoftheRepublicofSingaporeissuedthejudgmentconcerningSanumInvestmentLimitedv.TheGovernmentoftheLaoPeople’sDemocraticRepublic.Inthisjudgment,theCourtdeclaredthatthePRC-LaosBITwasapplicabletoMacauSAR.However,thejudgmentmadebytheCourtiswrongandthustriggeredaseriesofridiculousconclusionsbecauseofthewrongfulinterpretationonArticle31ofthe1969ViennaConventionontheLawofTreaties,thewrongfulidentificationonthenatureofthecustomsinternationalruleforthe“movingtreatyfrontier”rule,andtheinappropriatestandardofproofontheissueof“otherwiseestablished”.     

高师班《心理学》课程教法新探--关于学生学习兴趣培养的思考

注重学习兴趣的培养,是心理学课程教学的基础和捷径.针对高师班学生心理学学习兴趣急剧下降的状况,必须分析原因,从教法入手,采取有效措施培养其良好的学习兴趣,这是提高心理学课堂教学效果的最佳途径.     

Remedies for Dishonest Assistance

The paper considers the nature of claims against dishonest assistants and the various money remedies those claims may evoke. Dishonest assistance is a form of civil secondary liability whereby the assistant is held jointly and severally liable along with the trustee whose misconduct he assisted. This is the sense in which dishonest assistants are said to be accountable as constructive trustees. In order to understand remedies available against dishonest assistants it is accordingly necessary to understand the corresponding remedies against defaulting trustees and what it means for them to be accountable. The paper examines the two different types of compensation that may be awarded against defaulting trustees—substitutive and reparative—and observes that the same two types of compensation may be given against dishonest assistants in appropriate cases. It also explores the circumstances in which trustees and dishonest assistants should be accountable for profits and whether they should ever be liable to pay exemplary damages. A strict application of the theory of civil secondary liability produces controversial results in connection with these latter remedies.