数字政府建设中的政务服务

本文基于新公共管理和新公共服务两大理论的学理分析,剖析了数字政府建设中政务服务效能提升的制约瓶颈并提供了相应的对策建议.分析结果表明:分散的政务服务抑制了服务效能、异向的政务数据影响了业务协同、失衡的供给能力制约了发展水平.研究结论认为,优化政务服务基础平台、完善政务信息共享机制、提高政务服务供给能力是数字政府建设中政...     

Postal Service Reforms in Solomon Islands of the South Pacific: Evaluating Consequences for Public Service Delivery and Customer Satisfaction

The changing environment of the postal sector over the last decade has increased the urgency for governments worldwide to re-examine regulations governing how their public postal administrations operate. The need to increase service efficiency and quality is a critical strategic focus, given the increasing technological competition, rising operational costs, and changing customers' needs and expectations. There are many success stories, particularly from developed countries, highlighting improved service quality following corporatization of their public postal administration. This particular study revealed that reforms of the Solomon Islands postal service have had some positive influence on the level of customer satisfaction.     

Does User Co-Production of Public Service Delivery Increase Satisfaction and Trust? Evidence From a Vignette Experiment

Whereas it is assumed that involving users in the delivery of public services yields more positive evaluations of those services, this study shows that levels of satisfaction and trust are not necessarily positively affected by such user co-production. An experimental vignette design among students (n = 174) is used to analyze the differences concerning trust and satisfaction between co-produced and non-co-produced public services. In some cases, the results suggest, co-production actually leads to less satisfaction and trust. This might be explained by the self-serving bias, which states that co-producers take credit for success but blame service providers for failure.     

Inspections Services and Inter-Rater Reliability: Differentiating Professional Role Identities of Dutch Veterinary Inspectors

Inter-rater reliability is a prominent topic within inspection services. We address inter-rater reliability as a problem beyond the technical concern for improving regulatory instruments. We combine theories on professionalism and identity theory to deal with an issue overlooked in much of the literature on regulation and inter-rater reliability: the potentially diverging ways inspectors perceive their professional role. Studying veterinary inspectors in the Dutch food safety services, our focus is on how we can empirically differentiate between different role identities and how these identities diverge from ideal-typical expectations the organization holds of its inspectors.     

公平正义视域下的基本公共服务均等化

基本公共服务均等化是保障公平正义的基础,公平正义是基本公共服务均等化的本质要求。我国基本公共服务供给不足、发展失衡直接影响着社会公平正义的实现,需要深化行政改革,通过建立以民为先的责任体系、参与和监督体系、合理的考核体系等,提升政府服务意识,推进政务公开透明,建设服务型政府,从而促进基本公共服务均等化。     

中国发展国际服务贸易的思考与法律完善

随着生产力的发展和全球信息化、网络化的发展,世界经济中心已向服务业倾斜,服务贸易的发展水平已经成为一个国家综合国力和影响力的体现.服务贸易将成为WTO新一轮谈判以及区域性经济合作谈判的主要议题,鉴于此,我们有必要探究国际服务贸易的法律渊源、内涵及对我国的利与弊.只有全面了解国际服务贸易的属性,才能逐步完善我国的服务贸易立法,才能在未来世界经济中打适中国服务品牌,传播中国文化,发展对外经济,充分迎接TPP的挑战.     

Resettle: a significant new step in an emerging pathway that manages risk and addresses need in high-risk personality disordered offenders on their release into the community

Abstract

This paper will describe an innovative UK service development, Resettle, which is designed to address the needs and risks of personality disordered offenders who are released into the community from prison and whose high risks of harm and re-offending are linked to their personality disorder (PD). All the cases worked with are subject to Multi-Agency Public Protection Arrangements (MAPPA). This non-residential, intensive community-based service is nationally funded jointly by the Department of Health and Ministry of Justice, originally as part of the Dangerous and Severe Personality Disorder (DSPD) programme for high-risk offenders. Resettle became operational in 2008. It is currently being independently evaluated via a randomised control trial that is due to complete in March 2013. Formal outcome data are, therefore, not yet available, however, the developing model of intervention based on experience and learning to date is described alongside the policy and service context for this area of work.     

Crime Victims and the Social Services: Social Workers' Viewpoint

The aim of this article is to analyse how social workers in the social services describe crime victims and their role in supporting these victims. Based on focus groups with social workers in the social services, it is established that social workers discriminate between a categorical understanding of crime victims and an assessment of individuals in need. The categorical understanding of crime victims is connected to weakness and innocence, and the discussions are constructed with a focus on women and children. However, when the social workers move beyond this idea and describe individual victims of crime they have met, they attribute a more complicated picture and acknowledge the complexity of crime and victimization. The social workers give themselves a vague role regarding support to victims of crime. They consider themselves as able to connect individuals in need with helping resources, but they do not regard themselves as resources in this area. According to the social workers, an individual should not receive support from the social services just because he or she is categorized by them as a victim of crime. One conclusion is that the category ‘crime victims’ has not gained acceptance among the social workers.     

A Targeted Approach to the Provision of Ubiquitous Healthcare Services for the Newly Retired

The purpose of this research is to discuss a targeted approach to health care provisions for the newly retired. This approach focuses on the application of specific services provided by the development of Web 2.0 technologies and an identification system that determines the needs of a community of newly retired. The paper examines the significance of this community and also discusses the steps required for the research. The first phase of the research which is covered here involves reviewing pervious literature to determine what information has been gathered about the subject. Once this has been accomplished that the researcher will investigate the defined community to determine what resources are in place and what additional resources need to be in put in place in order to help the community to continue to thrive. The final steps include implementing what services were found to be necessary for the continued growth of the community and a follow-up concerning the success of these services.