Determinant Factors of Satisfaction with Public Services in Spain

The concept of marketing has evolved significantly, as have its applications in various sectors, including services. Diverse opinions have been expressed for and against the use of marketing techniques in public administration. In this paper, we present a conceptual and methodological review of the main contributions made by marketing to the public sector, measuring variables and related concepts that determine public satisfaction with public services. These elements, termed key drivers of opinion, were measured by reference to the information provided by the Spanish Sociological Research Centre (CIS), and provide an alternative way to display and analyse the data of interest, through perception models and figures using multivariate factor analysis. In this study, the components or factors containing the main drivers of opinion were found to be, on the one hand, commitment to efficient service, and on the other, user convenience.     

Familiarity breeds contempt? Knowledge and understanding of democracy,support for democratization,and global city residence in Russia

Using Russian survey data from 2011 to 2012, this article examines public understanding of and support for democratization in a semi-authoritarian context. When knowledge of democracy is weak, and conceptual understanding of democracy is mixed—as in Russia—traditional measures of democratic support inadequately capture demand for democratization; that is, for more democracy than currently perceived. Contrary to conventional wisdom, Russians who adhere to “textbook” political definitions of democracy are more, not less, likely to advocate democratization. Residence in global cities increases support for democracy and democratization, while education fosters the latter but not the former. Other traditional indicators of middle-class status, such as income and urbanization, lack consistent effects. Based on these results we re-evaluate the mechanism linking modernization and support for democracy in developing, non-democratic societies. Rather than exert social-psychological or normative effects, modernization works primarily by raising exposure to global political discourses that define and promote democratic government.     

Backing Out or Backing In? Commitment and Consistency in Audience Costs Theory

Audience costs theory posits that domestic publics punish leaders for making an external threat and then backing down. One key mechanism driving this punishment involves the value the public places on consistency between their leaders’ statements and actions. If true, this mechanism should operate not only when leaders fail to implement threats, but also when they fail to honor promises to stay out of a conflict. We use a survey experiment to examine domestic responses to the president's decision to “back down” from public threats and “back into” foreign conflicts. We find the president loses support in both cases, but suffers more for “backing out” than “backing in.” These differential consequences are partially explained by asymmetries in the public's treatment of new information. Our findings strongly suggest that concerns over consistency undergird audience costs theory and that punishment for inconsistency will be incurred, regardless of the leader's initial policy course.     

Domestic Violence in Hispanics in the Southeastern United States: A Survey and Needs Analysis

Violence is a significant health issue for Latinas in the United States (US), with 54.9% reporting violent victimization. However, little is known about battering among Hispanic women in the southeast. The southeastern corridor, a rural area in search of cheap labor, is a magnet for undocumented agricultural workers. The purpose of this study was to describe domestic violence in Hispanic/Latino women in the southeastern US, including type and frequency of violence experienced, barriers to obtaining treatment, and services needed by women who have been abused. Hispanic women completed questionnaires developed from information from focus groups. Results indicate that domestic violence is a major health problem for women in the southeast, and document previous findings as well as offer new insights about Hispanic women who have experienced domestic violence. Implications are discussed in terms of the need for community partnerships and interventions, as well as routine screening and crisis intervention.     

1999年北京人的经济生活态度

通过抽样调查显示，1999年北京人的经济生活态度主要表现为三个特点：市民对客观经济的满意度与去年相比略有提高；以个人的经济生活状况的预期表现出明显的不确定感；人们的经济行为体现出更多的务实倾向。     

关于建立犯罪被害人调查制度的构想

犯罪被害人调查是解决犯罪黑数问题 ,弥补刑事司法统计不足的有效方法 ,同时 ,也将为犯罪和被害问题的研究提供翔实的材料。犯罪被害人调查应明确调查的内容、案件类型、对象、方法、程序和机关 ,对调查资料的管理、使用和发布也要具体规范 ,以使全国犯罪被害人的调查能够正常运作。     

关于全国基层民政工作者基本情况的调查与思考

本文在调查统计的基础上,对全国基层民政工作者的现状进行了分析,指出了其中存在的主要问题,对如何提高我国基层民政工作者素质提出了若干对策.     

Quantitative criminology in The Netherlands

This article briefly describes quantitative criminology in The Netherlands since the seventies. Dutch quantitative criminologists have been active in most fields of the discipline of criminology: research has been done on the etiology of crime and, in relation to this, the self-report methodology. A number of victimization surveys have been executed, and in relation to this, attention was given to fear of crime, victims in the judicial system, and situational approaches to crime. There has been research on policy evaluation, sentencing, and differential treatment in the criminal justice system, and alternative sanctions. Recently three major international studies have been coordinated by Dutch criminologists: an international self-report study, an international victim survey of households, and an international survey of victimization among businesses. In this article we describe the first two studies and briefly compare some of their features. Overall, it appears that Dutch quantitative criminology is embedded in the international mainstream of criminology and, in general, has been strongly related to policy concerns.     

国内行政道德研究综述

近年来,国内学术界在行政道德研究上取得了丰硕的成果,行政道德理论框架体系基本确立,对有关行政道德实践问题的研究也在不断深化、细化。当然,目前的研究也存在一些不足,在深度和广度上都还有很大的拓展空间。今后,行政道德研究的内容将进一步深化和扩展,研究视角将走向多个维度,研究方法也将从单一走向多样化。     

近十年中国新闻传播研究的基本情况

最近10年中国的政治家、媒介主办者和新闻传播学者各自有了相对的活动空间.政治家们异乎寻常地关注新闻传播业,强调把握舆论导向;大众媒介的主办青除了编务上保证贯彻党的方针外,言谈中更多的是媒介自身的经济效益问题;新闻传播学研究则趋向于学术化,规范化.