The Logic of the New Pay Systems Revisited–in the Light of Experimental and Behavioral Economics

The article questions the logic of the new pay systems introduced in the public sector in many countries. The pay systems and their goals are consistent when looked upon through the lens of standard economic theory. In addition, we find no contradictions between the goals of the pay systems. However, if findings of experimental economics and behavioral economics are included in the analysis of the pay systems, this is not necessarily the case. Experimental economics and behavioral economics contribute with knowledge which must be taken into account when pay systems are designed.     

E-Governance Approaches at the Local Level: A Case Study in Best Practice

In the fall of 2009, the city of Prague set out to conduct a critical analysis of its overall performance by closely examining the performance of the city's districts. In conjunction with the E-Governance Institute at Rutgers University, Newark, New Jersey, and the Public Technology Institute in Washington D.C., a quantitative survey of all 22 administrative districts' e-governance and online presence was conducted. Guided by the survey results, qualitative case studies of the top five performing districts were carried out in January 2010. The underlying goal of this research project is to further improve e-governance in Prague and foster a greater understanding of successful digital government initiatives. The findings of the survey and the case studies are presented, and key findings in the case studies are highlighted.     

Policy Transfer as a “Contested” Process

Policy transfer studies have commonly assumed that changes to policies borrowed from abroad are either the result of deliberate efforts to adjust/translate them to fit its receiving environment, or an adaptive response to the cultural and institutional circumstances of the latter. In introducing the concept of “contested policy transfer,” this article will argue that differences between the “original model” and the borrowed one might be actually due to the series of conflicts and negotiations which take place among key bureaucratic actors at the “importer” jurisdiction. The article will illustrate the concept by analyzing the transfer of the Chilean “Programa de Mejoramiento de la Gestión” to the Mexican government, a process which took place between 2005 and 2010.     

Assessing Operational and Collaborative Performance Management: A Case Study of PhillyStat

Many cities and agencies in the U.S. have adopted the “-Stat” approach, which is called “PerformanceStat” in general. Philadelphia has created PhillyStat as its performance management and tracking tool, of which unique feature is its twofold review process involving both operational and outcome level. This study assesses the capacities of PhillyStat. The assessment suggests four implications for jurisdictional governments and agencies employing the “-Stat” approach. First, the “-Stat” approach should evolve toward strategic review beyond day-to-day operational review. Second, the “-Stat” approach should close the gap in diverse views on government performance. Third, the “-Stat” approach should be used as an effective tool for public management and leadership. Last, the “-Stat” approach should develop capabilities for cross-organizational collaboration.     

Assessing and Appraising the Effects of Policy for Wicked Issues: Including Unforeseen Achievements in the Evaluation of the District Policy for Deprived Areas in The Netherlands

Urban regeneration is often acknowledged as a wicked policy issue that produces unanticipated outcomes. Most methods for policy evaluation treat those effects as flaws of planning or neglect them. We argue that wickedness is an inherent aspect of many policy issues and that it should be integrated in efforts to assess and appraise the effects of policy. We use a case of urban regeneration projects in The Netherlands to study how the unanticipated and unforeseen consequences of policy were accounted—or neglected—in the evaluation methods. Also, we present an alternative approach that takes into account the “by-effects” of policy.     

Failure of security co‐operation in SADC: The suspension of the organ for politics,defence and security

Political opposition parties are considered crucial to the nurturing, enhancing and consolidating of democracy in every political system. Indeed, their existence is proof of political tolerance, competitive party elections, the provision of choices to the voting public and the possibility of alternation in power. However, the political opposition on the African continent is generally weak, and particularly so in Botswana, resulting in the predominance of the ruling party in political affairs. This article analyses the weaknesses of Botswana's opposition parties by tracing their historical evolution, characteristics, electoral base, and performance against the background of the political and electoral system in Botswana and the strength of the ruling party itself. It concludes that future prospects for the opposition to make greater inroads into the Botswana Democratic Party's support are small because of the fragmented nature of the opposition itself and the relative satisfaction of citizens with the current government's performance.     

Turnaround Management Strategies in Local Authorities: Not Only for Poor Performers

In the past four decades, UK government policymakers have sought to improve the performance of local government by trying to achieve organisational turnaround and bring laggards up to the standards achieved by the leaders. Both the Conservative Party and New Labour led new public management reforms aimed at modernizing and improving local government authorities by adopting standards from the private sector. Given the pressure to improve, failing local authorities have been pushed to adopt a unique set of strategies known as turnaround management strategies (TMS). However, this paper, based on qualitative data and a survey of 126 senior local leaders, shows that TMS have been implemented to a high extent among both poor and excellent performers. The paper concludes that regardless of their objective performance ranking, English local authorities are characterised by a self-perception of underachievement. As a result, high performers continuously implement radical changes.     

Quality Management Awards and Sports Facilities' Performance

Abstract

This paper investigates whether achievement of externally accredited quality awards is associated with better performance in English sports and leisure centres. The investigation uses data from 98 centres which undertook the National Benchmarking Service for sport and leisure centres in 2006/07. These data are organised into four performance dimensions – access (who uses facilities), utilisation (how many users), finance and customer satisfaction. The investigation identifies differences between the performance of centres with quality awards and those without such awards. It tests the statistical significance of these differences. It also correlates the number of awards for each centre with performance. The results offer mixed evidence regarding the association of quality awards with better performance. Centres with quality awards achieve better performance in clear majorities of indicators for financial subsidy, facility utilisation and customer importance-satisfaction gaps associated with selected facility attributes. However, most of these differences are not statistically significant (p < 0.05). There is a weak correlation between the number of awards and performance, which is at its strongest for utilisation and importance-satisfaction gaps. Three of the four quality awards investigated are associated with stronger performance for certain performance dimensions. One quality award, however, is associated with weaker performance for all four performance dimensions. The main implication of this paper is that if quality awards are a means to achieving better performance, then managers need to consider carefully which dimensions of performance they are seeking to improve, as a criterion for deciding which award to aim for.     

Understanding quality in services supporting women survivors of gender-based violence

On the basis of participatory research with service providers, service users, and external actors in Guatemala, Mozambique, and Nicaragua, we have developed a novel framework to describe and assess the quality of services for women and girls who have experienced violence against women (VAW survivors). The framework (1) provides a practical definition of quality, and (2) offers a structure to assess the effectiveness of services for VAW survivors in a development context. It can be adjusted to various situations, as well as to the different needs of service providers and of those who design, monitor, and support VAW programmes.

Comprendre la qualité dans les services d'aide aux survivantes de violences basées sur le genre

Sur la base de recherches participatives menées avec des prestataires de services, des utilisateurs de services et des acteurs externes au Guatemala, au Mozambique et au Nicaragua, nous avons mis au point un cadre original pour décrire et évaluer la qualité des services pour les femmes et les filles qui ont subi des violences faites aux femmes (VFF). Le cadre (1) propose une définition concrète de la qualité et (2) confère une structure permettant d’évaluer l'efficacité des services aux survivantes de VFF dans un contexte de développement. Il peut être ajusté en fonction de diverses situations, ainsi que des différents besoins des prestataires de services et de ceux qui conçoivent, surveillent et soutiennent les programmes de lutte contre la VFF.

Comprendiendo la calidad de los servicios que apoyan a mujeres sobrevivientes a la violencia de género

Con base en una investigación participativa realizada en Guatemala, Mozambique y Nicaragua con proveedores de servicios, usuarios de servicios y actores externos, las autoras desarrollaron un marco de referencia innovador que describe y valora la calidad de los servicios ofrecidos a mujeres y niñas que han experimentado violencia contra las mujeres (sobrevivientes de vcm). Este marco propone (1) una definición práctica de calidad; y (2) una estructura que permita valorar la efectividad de los servicios orientados a las sobrevivientes de la vcm en un contexto de desarrollo. Dicho marco puede ajustarse de acuerdo a las distintas situaciones y a las diferentes necesidades de los proveedores de servicios y de las personas que elaboran, monitorean y apoyan programas de vcm.

Compreendendo a qualidade de serviços de apoio a mulheres sobreviventes da violência baseada em gênero

Com base em pesquisa participativa com provedores de serviço, usuários de serviço e agentes externos na Guatemala, Moçambique e Nicarágua, desenvolvemos uma estrutura nova para descrever e avaliar a qualidade de serviços oferecidos a mulheres e meninas que enfrentaram a Violência Contra Mulheres (sobreviventes da VCM). A estrutura (1) oferece uma definição prática de qualidade e a (2) oferece uma estrutura para avaliar a efetividade dos serviços para sobreviventes da VCM em um contexto de desenvolvimento. Ela pode ser ajustada a várias situações, assim como a diferentes necessidades dos provedores de serviço e daqueles que criam, monitoram e apoiam programas de combate à VCM.     

The impact of community-based capital cash transfers on orphan schooling in Kenya

In this article we report on a community-based capital cash transfer initiative (CCCT) in Kenya that sought to mobilise and enable HIV-affected communities to respond to the needs of orphaned and vulnerable children. With bilateral funding, the Social Services Department in Kenya provided 80 communities across ten districts with advice and resources to set up social enterprises for the support of vulnerable children. A wide range of food and income generating activities were initiated by the communities, whose produce or profits contributed to the improved school attendance and performance of orphaned children, particularly amongst girls. We conclude that CCCT is a viable strategy for improving orphan schooling in sub-Saharan Africa.

L'importance des transferts de capitaux communautaires sur la scolarisation des orphelins au Kenya

Dans cet article nous présentons un compte rendu d'une initiative de transfert de capitaux communautaires (TCC) au Kenya qui a cherché à mobiliser et à permettre à des communautés touchées par le VIH de répondre aux besoins d'enfants orphelins et vulnérables. Grâce à un financement bilatéral, le département des services sociaux du Kenya a dispensé à 80 communautés réparties sur dix districts les conseils et moyens requis pour mettre sur pied des entreprises sociales visant à soutenir les enfants vulnérables. Une variété d'activités génératrices de nourriture et de revenus ont été initiées par les communautés, dont les produits agricoles ou les bénéfices ont contribué à l'amélioration de l'assiduité scolaire des orphelins, ainsi que leurs résultats, en particulier parmi les filles. Nous concluons que les CCCT constituent une stratégie viable pour l'amélioration de la scolarisation des orphelins en Afrique subsaharienne.

El impacto de las transferencias de efectivo a nivel comunitario en la escolaridad de huérfanos en Kenia

En el presente artículo, los autores dan a conocer la iniciativa de transferencia de efectivo a nivel comunitario (ccci) en Kenia, la cual procuró movilizar y facilitar la respuesta de comunidades afectadas por el vih a las necesidades de niños huérfanos y vulnerables. A través del financiamiento bilateral, el Departamento de Servicios Sociales de Kenia proporcionó consejos y recursos a 80 comunidades de diez distritos, con el fin de establecer empresas sociales destinadas al apoyo de niños vulnerables. Las comunidades iniciaron una amplia gama de actividades para generar alimentos e ingresos, cuyos productos y ganancias contribuyeron a mejorar la asistencia escolar y el rendimiento de los niños huérfanos, especialmente de las niñas. Los autores concluyen que ccci es una estrategia viable para mejorar la escolaridad de los huérfanos del África Subsahariana.

O impacto das transferências de recursos de capital comunitários sobre estudantes órfãos no Quênia

Neste artigo fazemos um relato sobre uma iniciativa de Transferência de Recursos de Capital Comunitários (CCCT) no Quênia que buscou mobilizar e capacitar comunidades afetadas pelo vírus HIV para que possam atuar frente às necessidades de crianças órfãs e vulneráveis. Com financiamento bilateral, o Departamento de Serviço Social do Quênia ofereceu a 80 comunidades de dez distritos orientação e recursos para a criação de empresas sociais de apoio a crianças vulneráveis. Uma ampla série de atividades geradoras de alimentos e renda foi iniciada pelas comunidades, cujos produtos ou lucros contribuíram para uma maior frequência escolar e melhor desempenho de crianças órfãs, particularmente entre as meninas. Concluímos que a CCCT é uma estratégia viável para melhorar o aprendizado escolar de órfãos da África Subsaariana.