城市积水考问政府公共服务能力

城市积水处理是城市基础设施建设的一部分,也是政府公共服务的一部分,更是对政府提供公共服务的能力和水平的考问和检验,面对严竣的积水现状,我国政府唯有强化公共服务能力,完善公共服务体系,才是治理之道。     

基于层次分析法的数字档案馆档案信息服务质量评价体系建构

科学的评价体系是数字档案馆档案信息服务质量评价顺利进行的前提。层次分析法为准确确定评价指标及权重提供了有效工具。文章运用层次分析法确定了数字档案馆档案信息服务质量的评价指标体系,为合理评价数字档案馆的档案信息服务质量奠定了基础。     

服务型乡镇政府的职能定位及构建

服务型乡镇政府是以公共利益为目标,以服务为行政理念,以法治为准则,以承担乡村公共责任为己任的新型政府。其职能可概括为提供公共产品,管理公共事务;培育农村市场,引导农民发展生产;完善社会管理,维护乡村社会稳定等三个方面。实现乡镇政府的职能转型需要从改革政府管理体制、创新政府管理方式、提高公务员素质等方面入手。     

关于"服务型工会"的实践和探索

经济多元化的发展使劳动关系和职工队伍日益复杂化,而当前经济危机的发展也凸显了创建服务型工会的迫切性,建设服务型工会,不仅是中央的指示,也是来自实践的需求,服务是比维护更为宽泛的概念,服务型工会更好地处理了服务大局、服务企业和服务职工三者之间的关系。创建服务型工会必须从改革工会自身入手,实现工会的全方位转型。     

Public Service Motivation Scholarship in Africa: A Systematic Review and Research Agenda

Although several literature reviews have been published on public service motivation (PSM), none of them focused solely on Africa. Adopting a systematic review of the literature, we analyse articles on PSM scholarship in Africa published between 2005 and 2017. We found that authors in African PSM is consistently increasing with their research published in highly ranked peer-reviewed journals. The antecedents and consequences of African PSM are similar to those of Western countries. Finally, respondents of African PSM scholarship are skewed towards “managerist” and students’ perspective. We proposed agenda for African PSM research with four key interest areas.     

The Investment Approach to Public Service Provision

The investment approach to public service provision is now receiving considerable attention worldwide. By promoting data‐intensive assessments of baseline conditions and how government action can improve on them, the approach holds the potential to transform policy development, service implementation, and program evaluation. Recently, variations on the investment approach have been applied in Australia to explore the effectiveness of specific programs in employment training, criminal justice, and infrastructure development. This article reviews the investment approach, presents a Public Investment Checklist to guide such work, and discusses three examples. It concludes by considering the implications of investment thinking for the work of policy designers and public managers.     

Examining the Effects of Social Media Use on Job Satisfaction in the Australian Public Service: Testing Self-Determination Theory

The purpose of this study is to investigate the relationship between social media usage for work purposes and employee job satisfaction in the public sector. Because social media is a relatively recent phenomenon, the ways in which it affects employee attitudes such as job satisfaction are not well-known. Using self-determination theory (SDT) as a framework, this study tests whether perceived competence, relatedness, and autonomy mediate the relationship between social media usage for work purposes and employee job satisfaction. Data were obtained from the Australian Public Service Commission (APSC). Overall, results generated from the structural equation models support SDT, suggesting that employees using social media for work purposes have higher self-determination and higher self-determination increases their job satisfaction. In particular, the effect of competence to job satisfaction is very high. However, while social media usage for work purposes can enhance employees’ need for autonomy and competence, it does not have any statistical effect to employees need for relatedness. In addition, social media does not have any statistical and direct effect to job satisfaction. The results suggest that social media has an indirect effect to job satisfaction. This article discusses the implications of these findings.     

Public Service Motivation,Organizational Social Capital,and Knowledge Sharing in the Korean Public Sector

This article investigates whether public service motivation (PSM) and organizational social capital predict knowledge sharing in the public sector. The hypothesized relationships in the proposed model are verified with the online survey data of 506 public employees in Korea. The test results show that the two dimensions of PSM (attraction to public service and commitment to public values) and the trust component of organizational social capital are both positively related to knowledge sharing in the Korean public sector, and that the associability component of organizational social capital is indirectly associated with knowledge sharing through its influence on PSM. The article discusses the ways that PSM and organizational social capital may contribute to overcome the social dilemma of knowledge sharing in public organizations. It also suggests that there is need for further research on the individual dimensions of the PSM construct.