Comparing Welfare Service Delivery Among Public,Nonprofit and For-Profit Work Agencies

Since passage of the Personal Responsibility and Work Opportunity Reconciliation Act (PRWORA) in 1996, there has been a proliferation of contracting for welfare services, specifically around Temporary Assistance for Needy Families (TANF) and related benefits and services such as child care. The services most commonly contracted include those around the work or employment function, such as training, education, job placement, and support services to promote job entry or retention.

The purpose of this article is to examine differences in the quality of service provision among public, nonprofit, and for-profit auspices in the delivery of work-based welfare reform services. The findings show that there are some differences in welfare programs across the three sectors. The significance of this issue relates to the critical question of whether social needs can be best met through competitive outsourcing.     

Frontline Problem Solvers: The Structuring of Frontline Service Work

The purpose of this article is to contribute to the understanding of the role of frontline employees in organizing public service delivery. Combining inspiration from organizational institutionalism and social theory of practice, this study offers an integrative understanding of frontline agency in organizational dynamics during the institutionalization of a public sector reform. Findings are presented from an ethnographic field study of frontline employees' strategies of adopting new structures of service work during the institutionalization of a public reform. The study illustrates how frontline actions provide the basis for both stability and change in the structures through which frontline work is organized. The agency exerted by frontline employees in institutionalization of reforms may have both equilibrating effects as well as deepen the gaps between the public sector and the public served.     

Public Service Efficacy

This article develops a measure of user capacity called Public Service Efficacy (PSE), which is applied to four sectors: hospitals, elementary schools, day care, and higher education. Tests of validity and reliability indicate good properties and consistent patterns across three of four sectors. The measure differentiates between users of the same services, and it increases with level of education. This indicates that PSE can enable us to identify individual users with low capacity and sectors with low average user capacity and thus improve our ability to address equity concerns and harvest potential benefits from user involvement in public service provision.     

Absence of Vertical Linkages and the Quest for Decentralized Service Delivery in Pakistan: An Innovation under Constraints

Local Government Ordinance, 2001 aimed to create a service-orientated local government by devolving many public services from the provincial to local levels. However, in many cases, local governments either did not have the capacity to manage them or the services extended across different geographic jurisdictions. The new system also restructured the three sub-national levels but without any vertical hierarchical linkages between them, and asked them to coordinate public service provision between them. This article suggests different remedies, including developing vertical administrative linkages and the reconstitution of Zila Mushawarat Committee to undertake coordination functions at intra-district level.     

Interorganisational Relations and Goal Consensus: An Exploratory Study in Two Local Dutch Service Delivery Networks

The present study explores how similarity in policy preferences within pairs of organisations in service delivery networks (that is, goal consensus) is related to existing bilateral interorganisational relations. We distinguish between different types of interorganisational relations and hypothesise that stronger relations are positively associated with goal consensus. A social network analysis is performed using data on 546 ties in two complete service delivery networks in a medium-sized city in the Netherlands. Results indicate that the strongest association is between goal consensus and types of interorganisational relations that imply more strategic information exchange between members of the organisations – especially managerial interaction.     

Municipal Service Delivery: The Role of Transaction Costs in the Choice between Alternative Governance Mechanisms

Service provision by local governments can be delivered using in-house bureaucracies, private firms, and partnerships with other governments or the not-for-profit sector. This production decision has been a major focus of discussion among scholars, practitioners and political agents for the last quarter of a century. The transaction costs framework is an important tool to analyse decisions regarding the production of local services. In this paper, the authors employ this framework to analyse service delivery in Portugal and find that service characteristics and the local political environment play a key role in local officials' choice among the three governance mechanisms to deliver public services.     

基本公共服务的均等化与有效供给——基于福建省的思考

推进基本公共服务均等化,让改革的成果更多地惠及全民,是当前深化行政管理体制改革、建设服务型政府的基本要求。本文探讨基本公共服务均等化与有效供给的理论基础与创新战略问题。文章先探讨基本公共服务均等化与有效供给统筹考虑的基本内涵、要素和评价标准,并以福建省为例分析基本公共服务均等化与有效供给实践上存在的深层次矛盾和问题,进而提出基本公共服务均等化与有效供给的创新战略。笔者认为,基本公共服务均等化与有效供给是两个相互联系的方面,在利用财政手段等推进基本公共服务均等化的同时,还必须重视公共服务的有效供给,推动公共服务质量的持续改进。     

Experimentation,Behaviour Change and Public Policy

Citizens will need to change their behaviour in pro‐social ways if governments are to address current challenges in public policy. But how best to promote behaviour change? The argument in this article is that a decentralised rather than a top‐down approach is particularly suitable, which can encourage innovation in the public sector and involve citizens in the implementation of policies. As a method of evaluating interventions, randomised controlled trials have a unique role to play in improving the design of policies, particularly if carried out responsively and adaptively. A culture of experimentation would value curiosity, feedback and the continual testing of interventions. The article includes three examples of experimentation: young people's political attitudes, voter turnout and donations for charity. As the popularity of ‘nudge’ interventions grows—shown by the success of the UK government's Behavioural Insights Team—the practice of experimentation in the public sector could become the norm.     

Protracted Refugee Situations: Parallel Health Systems and Planning for the Integration of Services

The international community typically responds to refugee situationsby establishing ‘care and maintenance’ programmesspecifically for refugees. Limited resources may also be directedto hosting communities, but donors often channel the bulk offunding through UNHCR and its implementing partner NGOs, whoin turn create service delivery structures that are operatedin parallel to local structures. Although there may be causefor this approach in a short-term emergency phase, particularlyif the host country systems are very weak, this eventually becomesfinancially problematic if refugees continue to live in exilefor years at a time. In the short term, it can also engenderan inequitable and inefficient use of scarce resources. Thispaper traces the evolution and impact of implementing refugeehealth services in parallel to local systems using observationsfrom Uganda, and offers Quality Design as a model for planningthe local integration of services.     

国际贸易术语的"变体"及其法律适用

在国际商事交往中经常发生INCOTERMS2000的变体。如果当事方没有对该变体所涉及的内容进行明确而全面的规定,可能会出现该变体到底是仅仅涉及费用的划分,还是也会涉及风险划分的争议。因而,有必要从该种变体的性质、原因、直接表现与根本目的以及该变体所引发法律适用等方面进行深入的研究。