基于马斯洛需要层次理论视角的顾客满意实现研究

顾客满意是现代企业在开展市场营销活动时所追求的目标,它对于企业来说意味着重复购买、正面口碑和顾客忠诚。顾客满意实际上反映了顾客的需要得到了满足。通过把马斯洛的需要层次理论与顾客满意的实现结合起来进行研究,利于探求企业通过满足顾客各层次需要的基础上实现顾客满意。     

民主政治建设中的网络政治参与

网络时代互联网成为公民参与政治的一个新的平台。网络政治参与的不断发展促进了社会民主政治建设．在给民主政治建设带来很大的机遇和动力时，同时又带来了很多挑战和障碍。由此我们需要正确面对和审视互联网对民主政治建设的一系列影响，充分利用高科技带来的正面影响进一步推动民主政治建设，更要高度重视其对民主政治的危害，采取一系列应对防范措施，把危害降到最低程度。     

《政府信息公开条例》的价值缺陷

政府信息公开的最核心的价值追求是强化民主政治,保证民众获得政府信息、防止行政腐败和实现信息对于实际生活的效用只能归之于政府信息公开的附属价值。我国的《政府信息公开条例》回避了对这一核心价值的规定,这种回避不但体现在条例对价值目标的明文规定上,也体现在整个条例的实质性规定中。由于条例对于应公开的政府信息的范围和有权申请获得政府信息的申请人资格的严格限制,以及关于政府信息公开的虚弱的司法救济机制,加之宏观的民主政治建设的滞后,我国政府信息公开的前景不容乐观。     

流动家庭性别关系满意度变化研究——以北京市农民工流动家庭为例

家庭化的乡城流动已经成为中国现代化进程中人口流动的主要趋势和重要特征。大量农民工家庭举家流入城市,对中国城市和乡村的发展和稳定都有深刻影响,但流动对这些家庭本身的影响如何?本研究在国际上关于流动与性别研究理论的指导下,运用访谈和问卷调查的社会学研究方法,对居住在北京市海淀区马连洼街道的89户农民工流动家庭流动前后夫妻家庭性别关系满意度进行研究和分析,详细探讨了流动对夫妻性别关系满意度的影响,并对不同类型的流动家庭进行比较,从而得出流动在一定程度上改变了农民工流动家庭的性别关系的结论。     

China＇s Higher Education System＂ A Case for Cautious Optimism

Although China＇s unemployment rate for university graduates is quite high and overall satisfaction among students is lower than desired, there are some universities experiencing atypical results. The authors build on previous surveys conducted in 2008 and 2010 by conducting the third survey of students in a university in eastern China. The results are atypical. Student satisfaction is much higher in certain categories than anticipated. Follow-up surveys of faculty members find that they prioritized teaching more than research and this accounts for the difference between the results observed here and those found previously. In short, the faculty at this university disregarded the incentive system and prioritized teaching above what the system was designed for. In turn, students experienced higher levels of satisfaction than the norm for Chinese universities. Faculty acknowledged that they were rewarded for research but prioritized teaching. While it is possible that some might disregard economic incentives for other priorities, it is highly unlikely a majority would. A more compelling explanation is the well-thought-out and highly developed two-fold incentive system this university uses, which can be exported to other Chinese universities seeking similar results.     

弘扬传统 同心同行

在中国共产党迎来90华诞之际,回顾中国共产党90年的光辉历史和民建成长进步的历程,坚持接受中国共产党的领导是民建在长期实践中自身作出的历史的必然选择,也是民建发展历程中形成的最基本的经验和最重要的优良传统.在我国进入全面建设小康社会关键时期,民建作为参政党要大力弘扬与中国共产党团结合作的优良传统,同心同德跟党走、同心同向创伟业、同心同行谋发展,不断提高参政议政能力和水平,为努力实施“十二五”规划献计出力.     

Political generations in Northern Ireland

Since the late 1980s, Northern Ireland has seen a radical electoral shift away from the historically dominant parties in the Catholic and Protestant blocs – the Social Democratic and Labour Party (SDLP) and Ulster Unionist Party (UUP), respectively – towards the traditionally more ‘extreme’ parties – Sinn Fein and the Democratic Unionist Party (DUP). This change in aggregate support has been accompanied by increasing differences between generations as older cohorts of UUP and SDLP supporters have been replaced by newer cohorts of DUP and Sinn Fein partisans. This is not a result of increased polarisation in values and attitudes (whether overtly political or simply communal intolerance) among younger cohorts who are, if anything, slightly more moderate than their forbears. Rather, this results from the changing political context in which new generations have been socialised – in particular the expanded choice sets facing voters as they have reached voting age. This in turn has positive implications for the consolidation of devolved democratic governance.     

Job Satisfaction and Gender in the APS: Who’d Want to be a Male?

This article uses the 2008 State of the Service survey data to compare the job satisfaction and attitudes toward work of men and women in the Australian Public Service (APS). It shows that up to and including Executive Level (EL) women are significantly more positive than men about their work and the organisation. At Senior Executive Service (SES) level men are more satisfied. The article also looks at the predictors of job satisfaction separately for men and women at each level, and finds that career progression, support for work‐life balance, agency leadership, role clarity and authority and good immediate management are significant contributors for most employees. It suggests that the APS use these findings to identify those areas which need to be developed in order to attract men, and increase the job satisfaction of existing male staff at Executive Level and below.     

公安机关禁毒警队业务绩效基础示标体系初探

禁毒是公安机关的重要职能。禁毒警队作为公安机关禁毒工作的主要力量,其行为与禁毒工作的质量直接相关。而禁毒业务绩效基础示标的设立,对禁毒警察的行为选择有重要影响。通过对禁毒警队工作分析和业务绩效基础示标的初步探析,建立一套比较完整的禁毒警队业务绩效基础示标体系,以明确禁毒警队工作目标,促进其工作的积极性,对提高全国禁毒工作的绩效、不断完善公安机关的禁毒职能、为公众创造一个"无毒"的环境并最终提高公众对公安机关的满意度有重要意义。     

Social Democratic parties as buffers against the extreme right: the case of Belgium

While the Vlaams Blok (currently Vlaams Belang) became one of the most successful and electorally durable extreme-right parties in Europe in the 1990s, the francophone Front National has yet to achieve a stable basis of support. We argue that an important reason for this divergence has been the behaviour of Social Democratic parties in the two regions of Belgium. In Wallonia, the Parti Socialiste (PS) held onto its traditional electorate through both distributing material benefits and by keeping traditional economic themes, or issues that it ‘owns’, high on the political agenda. The SP (currently SP.A) in Flanders has done less well on both counts. Since Social Democratic parties across Western Europe have lost voters to the extreme right, our comparison suggests that their behaviour is an important variable in understanding cross-national variation in the extreme-right's success.