Continuing Revolt of the Urban Chinese Voters: The Case of Kepong

Abstract

Since the 2008 Malaysian general election the Chinese vote has swung overwhelmingly to the opposition, and this trend has continued in the 2013 general election. When announcing the results of the 2013 general election, Prime Minister Najib labelled it as a ‘Chinese tsunami’. Taking the case of Kepong, this article attempts to explain the reasons for the urban Chinese voters’ continuing support for the Democratic Action Party.     

Postal Service Reforms in Solomon Islands of the South Pacific: Evaluating Consequences for Public Service Delivery and Customer Satisfaction

The changing environment of the postal sector over the last decade has increased the urgency for governments worldwide to re-examine regulations governing how their public postal administrations operate. The need to increase service efficiency and quality is a critical strategic focus, given the increasing technological competition, rising operational costs, and changing customers' needs and expectations. There are many success stories, particularly from developed countries, highlighting improved service quality following corporatization of their public postal administration. This particular study revealed that reforms of the Solomon Islands postal service have had some positive influence on the level of customer satisfaction.     

Citizen Satisfaction: A Multicriteria Satisfaction Analysis

Governments across Europe face the challenge of responding to public demand for more valuable, responsive, and efficient and effective services. In this article we will evaluate the public services in Greece. More specifically, this article refers to a citizen's satisfaction web survey for Citizens’ Service Centers. The analysis of the data is based on the MUSA (Multicriteria Satisfaction Analysis) method. MUSA is an ordinal regression model which is based on the principles of multicriteria decision analysis. The method is an instrument to evaluate quantitative global and partial satisfaction levels and to determine the weak and strong points of citizens Service Centers. Furthermore the results of this study will help the Citizens Service Centers to develop more effective services.     

Does User Co-Production of Public Service Delivery Increase Satisfaction and Trust? Evidence From a Vignette Experiment

Whereas it is assumed that involving users in the delivery of public services yields more positive evaluations of those services, this study shows that levels of satisfaction and trust are not necessarily positively affected by such user co-production. An experimental vignette design among students (n = 174) is used to analyze the differences concerning trust and satisfaction between co-produced and non-co-produced public services. In some cases, the results suggest, co-production actually leads to less satisfaction and trust. This might be explained by the self-serving bias, which states that co-producers take credit for success but blame service providers for failure.     

Human rights violations and genocide in the Democratic Republic of the Congo

The massacres that took place in the Democratic Republic of Congo (DRC) between 1996 and 2003 have posed an interesting challenge to the global community, specifically to its more powerful members. Ironically, the Tutsi-dominated government of Rwanda enjoys international recognition and benefits based on the genocide, Rwanda suffered in 1994, but continues to deny the same benefit to Hutus as they were accused of leading a counter-genocide campaign then in the DRC. While the people of the DRC, as well as human rights activists, call for justice for all who were affected, the government of Rwanda, strongly backed by a number of powerful international powers, opposed attempts by the international community to pin charges of genocide perpetrated by its army in the DRC on it. Because of the clear negation of the genocide report by the Rwandan government, the nature of human rights, human rights violations, and genocide criteria proposed and defended by key members of the international community in relation to the mass killings in the DRC are examined.     

Leave it at the gate: job stress and satisfaction in correctional staff

Though academic literature firmly establishes an inverse relationship between job stress and job satisfaction, global correctional studies fail to examine the extent of that affiliation on overall correctional job satisfaction. As such, this study uses a faceted approach to explore underlying relationships between organizational, job, and personal characteristics of correctional staff and causes of job stress and satisfaction. Using the Job Satisfaction Survey, nine aspects of job satisfaction are considered. The Work Stress Scale for Correctional Officers’ analyses of five areas of stress directly related to correctional environments. This study examines both uniform and nonuniform staff assigned to a minimum security prison. On average, staff scored well below the average American worker on the Job Satisfaction Survey. Job satisfaction was predicted exclusively by job characteristics or stressors, including the job itself, role conflict, and ambiguity, and the physical condition of the prison, while employee demographic variables and variables that measure healthy lifestyles (such as sleep and exercise) were not significant predictors. While job stress does predict a substantively significant portion of job satisfaction (21%), there is still room to improve prediction.     

At the Polls

ABSTRACT

In this study, the authors attempt to add to existing knowledge on voter psyche during elections by examining the roles of voter concern and voters' desire to “keep up to date,” both of which have hitherto not been studied in this context. The analysis of data collected during a specific election in Australia reveals significant relationships with several well known psychological factors. The authors discuss these findings in the context of political marketing and furnish directions for future research.     

How Does Professional Education Impact the Job Outlook of Public Child Welfare Workers?

Abstract

The objective of this study was to examine how public child welfare employees perceive their graduate social work education, whether they use the knowledge and skills gained, their work satisfaction, and their future plans. It was designed to examine the experiences of the New York City Administration on Children's Services (ACS) employees who were participants in the Professional Development Program and received support to study for their master's degrees in social work. The total number of respondents surveyed was 153, the vast majority of whom were people of color. In considering their motives for attending graduate school, 96 percent emphasized their desire to serve children and families better. These graduates were very positive about their academic and field experiences, with almost all saying they would recommend MSW training to others. There was a constant progression in their perceived knowledge and skill level over time. They expressed a mid-level of satisfaction with their current jobs, but higher satisfaction with the nature of the work itself. It was striking to note the respondents' attitudes about remaining employed at ACS. Only 13 percent of those who responded said they planned to leave within the next two years Almost a third (32.6%) said they thought they'd stay at least 5-9 years, and 39.8 percent said they would probably stay 10 years or longer. Satisfaction with the nature of the work and pay were the two strongest predictors of the length of time respondents planned to stay at ACS. These are important findings because they demonstrate that public investment in MSW education can have significant pay-off by increasing the knowledge and skills of public child welfare workers and encouraging long-term commitment to the work.     

日本民主党时代的对俄关系及战略性展望

2009年8月,民主党取代了长期垄断日本政坛的自民党,为国内的政治改革送来一缕清新之风。鸠山政权试图摆脱美国对日本的政治束缚,外交政策上强调与东亚国家及地区的合作关系,并暂时缓和了因领土争端而陷入僵局的日俄紧张关系。但是,随着鸠山政权的倒台,以及此后的民主党政权逐渐回归"向美一边倒"的保守主义政治态势,致使日俄领土争端急速升级,双边关系的维系也仅停留于经济窗口的沟通。     

Evolution of the Japanese Political Scene: Toward a Non-Issue-Oriented Two-Party System?

This article examines the nature of the two-party system in Japan. The electoral reform of 1994 has finally led to an alternation of power, but contrary to the predictions of the reformers, the competition between two major Japanese parties is not based on any substantial differences in their political programs. The Liberal Democratic Party and the Democratic Party of Japan are mixtures of various groups rather than coherent parties and the main axes of struggle on the Japanese political scene run across party divisions. Both major parties are internally divided with regard to economic as well as defense policy. The most important factor of Democratic Party of Japan's identity has been the goal of achieving an alternation of power and abolishing the Liberal Democratic Party style of policymaking. Nevertheless, the discourse on political renewal has been undertaken also by the Liberal Democratic Party. While the struggle between the partisans and the opponents of Koizumi reforms continues in the Liberal Democratic Party, the Democratic Party of Japan is torn apart between the proponents of ‘big’ and ‘small’ government.