政府公共服务方式的多元化选择:趋势与策略

20世纪80年代以来,在治理理论不断兴起的背景下,政府公共服务方式的多元化发展成为一种趋势,这也是源于公共服务主体的多中心、公共服务需求的复杂化、现代科学技术与工具手段的发展等多重动因。创新公共服务方式,关键在于公共服务多元方式与技术工具的集成运用。为此,应通过选择实施流程再造、构建电子政府、引入竞争机制和志愿机制等策略,实现公共服务的一站式、电子化、市场化和社会化的全方位供给。     

The Dual Challenge of Integration and Inclusion

Abstract

The Government of Canada is leveraging the potential of the Internet and related technologies to offer Canadians user-centered, integrated services when and where they want them, no matter how they choose to access them (online, telephone, mail, in-person). The article provides insight into the Government of Canada's use of a “whole of government approach” to address the challenges entailed in ensuring that users' needs drive the service delivery agenda. It discusses the key enablers of service transformation, including information management, privacy, security, interoperability and performance measurement.     

Impact of Government Capacity and E-Government Performance on the Adoption of E-Government Services

ABSTRACT

This study explored the impact of government capacity and e-government performance on the adoption of e-government services by integrating it into the Technology Acceptance Model (TAM). The results showed that both government capacity and government performance were significant determinants of the perceived usefulness of e-government services. Also, government capacity was revealed to positively predict e-government performance. In addition, perceived usefulness of e-government services was found to be a significant predictor of the intention to recommend the adoption of e-government services. The implications of these findings on the implementation of e-government are discussed.     

The hegemonic work of automated election technology in the Philippines

This article addresses the political role of information technology in the Philippines. It uses a theoretical framework inspired by Antonio Gramsci to examine the discourse surrounding automated elections in two major daily papers, the Philippine Daily Inquirer and Business World Philippines. It argues that this discourse strengthens current conceptions of the development process by appealing to the interests not only of the dominant fraction of capital in the country today, but also to the middle class. Such operations are essential for the creation of an historic bloc capable of exercising hegemony.     

领导行为如何影响政务短视频绩效 ——基于抖音的调查研究

政务短视频日益成为政务新媒体的主要运营方式,但是少有研究深入其运营过程,对其运营绩效进行实证研究和理论解释。本文基于政务抖音号运营人员的深度访谈和问卷调查数据,实证分析了授权型领导行为对政务短视频运营绩效的影响。研究显示,工作支持和权力委任这两项授权型领导行为变量能够激发运营人员的工作积极性,进而提升政务短视频的运营绩效;目标和结果控制行为仅能增加账号更新频率,对政务短视频的传播和影响作用不明显。研究显示,不同方面的授权型领导行为对政务短视频运营绩效的不同维度产生了有差别的影响,党政部门领导干部需要采取相应政策措施支持和推动其高效运营,使政务短视频发挥更大的作用。     

论政府行政业务流程重塑的实施途径

我国原有的政府业务和运行流程体系,形成于传统的工业、农业社会中,与信息时代发展的要求有很大差距。现阶段,我国电子政务建设的重中之重是政府行政业务流程的优化、重组。此外,还存在流程整合这一类型。笔者兹将三者概括为一,谓之行政业务流程重塑。本文从追溯行政业务流程重塑的渊源入手,分析、比较一站式电子服务的两种具体方案,揭示了电子政务系统设计、政府实体组织变更这两种流程重塑的实施途径。针对早期研究者过于夸大政府组织变更所占地位的论点,本文用逐层解剖和实例佐证的研究方法,着重论述了政府实体组织变更不是行政流程重塑的唯一途径,进而探讨了行政业务流程重塑的具体类型和原则性推进策略。     

群体性事件下的政府网站:问题与对策——一个比较视角的分析

网络群体性事件是我国社会管理的一个难局。在事件过程中,政府网站反应普遍滞后,既浪费了宝贵的信息平台资源,也在客观上加剧了事态的恶化。就政府网站而言,这种无作为的成因主要是:民主诉求的网站平台功能不足,政治沟通不顺畅;政府网站的虚拟参与层次不高,公共事务的民主管理作用无法得到充分体现;网络社区与虚拟社团的积极作用不能有效发挥;政府网站的监督呈现单向度的特征,导致政府问责的缺失。比较分析国外电子政务的发展经验,我国的政府网站建设应有所改进和提升。     

BundOnline 2005 — The E-Government Initiative of the German Federal Administration

Abstract

The German e-govemment initiative BundOnline 2005 was launched by the German government in 2001 to ensure that citizens, enterprises and the administration itself can access the services provided by the federal administration easier, faster and at lower costs through the Internet. Euro 1.65 billion are devoted to this purpose. The German e-government initiative is characterized by central coordination, central implementation of shared components and the establishment of competence centers. Finally, the current status is presented especially with respect to the challenges applying to the German legal environment-German data protection requirements and the federal legislation.     

电子政务与公务员的信息素质

信息素质是信息社会人才的必备素质。我国正在推进以电子政务为龙头的信息化建设,一支具有高度信息素质的公务员队伍是电子政务的现实需求。采取措施切实提高公务员信息素质,是我们面临的一项重要工作。     

以政府为主导推进电子政务建设的总体策略

电子政务建设是一项复杂的系统工程。以政府为先导,结合中国国情制定正确的实施策略,是成功推进电子政务建设的关键环节。政府从全局出发,立足国情,进行正确的策略选择,不仅有利于形成和完善适合中国国情的电子政务建设模式,也为企业、社会的信息化建设提供了有益的探索途径。