Promoting customer engagement: A new trend in utility regulation

This paper traces a new development in regulation that encourages utilities to engage more directly with their customers. We make four contributions: First, we perform a comprehensive analysis of how regulators are using customer engagement, and offer a simple model for understanding different customer engagement initiatives. Second, we review assessments of customer engagement. We find that there are no quantitative, empirically robust assessments of the effectiveness of customer engagement as a regulatory tool. Third, we develop two detailed case studies of an energy regulator and a water regulator that are in the forefront of customer engagement efforts. We find that there is no direct link between the engagement strategy used and the economic incentives received by a firm. Finally, we propose a framework for improving the customer engagement process. The new framework relies on microeconomics, modern tools of program evaluation, and supplying the regulated firm with direct incentives to engage with the customer.     

Is populism the third dimension? The quest for political alliances in post-crisis Spain

In this article, we defend the ideational approach to populism by arguing that populist discourses have consequences for government formation and the coalition choices of political parties. Using two attempts of government formation in Spain during 2016 as an example, we show that incorporating a populist dimension of competition alongside the two traditional relevant cleavages in Spain (left-right and center-periphery) can successfully explain agreements where approaches restricted to the two traditional dimensions fail. Essentially, populism forms a third, ideational dimension with its own content, one that can be considered alongside thick ideological dimensions in formal spatial analysis, shaping alliances among political parties.     

基于GTD的教育机构恐怖袭击实证分析及防范策略

在反恐形势日趋严峻的大环境下,教育机构已逐渐成为恐怖分子袭击的重点目标。基于GTD数据库中所收录的2009-2018年恐怖袭击的数据,以教育机构为研究对象,从教育机构恐怖袭击的发生数量、地域分布、袭击手段,以及所造成的后果等方面进行梳理,并对两个典型案例(两个国家的情况)进行分析,发现教育机构恐怖袭击主要有以下特点:袭击频发但呈下降趋势、袭击地域分布不平衡、袭击手段以爆炸为主袭击损失小但引起恐慌大等。对教育机构恐怖袭击,应从安保措施、情报预警、危险品管控以及宣传教育等方面加强防范。     

Hurdles to peace: a level-of-analysis approach to resolving Sudan’s civil wars

Why do some peace agreements end armed conflicts whereas others do not? Previous studies have primarily focused on the relation between warring parties and the provisions included in peace agreements. Prominent mediators, however, have emphasised the importance of stakeholders at various levels for the outcome of peace agreements. To match the experience of these negotiators we apply a level-of-analysis approach to examine the contextual circumstances under which peace agreements are concluded. While prominent within the causes of war literature, level-of-analysis approaches are surprisingly scant in research about conflict resolution. This article compares two Sudanese Peace Agreements: the Comprehensive Peace Agreement (2005) that ended the North–South war and led to the independence of South Sudan, and the Darfur Peace Agreement (2006) which failed to end fighting in Darfur. We find that factors at the local, national and international level explain the different outcomes of the two agreements. Hence, the two case studies illustrate the merit of employing a level-of-analysis approach to study the outcome of peace agreements. The main contribution of this article is that it presents a new theoretical framework to understand why some peace agreements terminate armed conflict whereas others do not.     

非营利组织参与社会保障的优势分析

中国进入全面建设小康社会的新时期,而城乡贫困问题的客观存在、收入分配差距的持续扩大、市场竞争带来的失业现象,以及工业化与城市化的快速发展等,都迫切需要推动社会保障改革事业的健康发展和逐步完善。本文认为,非营利组织参与社会保障具有独特的优势与作用。政府应从各方面促进非营利组织参与社会保障;非营利组织也应创造条件,积极参与社会保障的管理和服务。     

基于综合集成研讨厅的应急警务情报研判

随着社会矛盾的尖锐化,应急警务活动日益频繁。情报研判的准确性在保证应急警务的制胜方面起着重要的作用。本文分析了现阶段应急警务活动中常用的情报采集与研判方式及其优缺点;在介绍综合集成研讨厅模型的基础上,设计了应急警务导入该方法的思路。最后结合当前应急警务队伍的实际状况,分析了引入综合集成研讨厅方法存在的困难,并提出了相应的改进对策。     

金融风暴下的"农民工失业潮"及对策分析

金融风暴的冲击使我国农民工就业面临新的困难和挑战,新形势下的农民工就业问题受到社会的普遍关注。本文首先介绍由金融风暴引发的“农民工失业潮”,其次从加强农民工就业能力培训、鼓励农民工回乡创业等五个方面探讨了当前促进农民工就业与发展的对策：     

构建社会主义和谐农村与塑造新型农民的关系研究

社会主义新型农民的全面发展是构建社会主义和谐农村的终极目标和内在动力,构建社会主义和谐农村为农民的全面发展提供了经济基础、精神支柱、主要途径、制度保障、卫生安全和可持续保证。构建社会主义和谐农村和培育全面发展的社会主义新型农民必须充分发挥农民主体的主观能动性。     

1994-2007年国内公开发表有关眼动论文的统计分析

目的运用文献计量学的方法对1994-2007年我国眼动研究论文进行统计、分析,研究探讨我国眼动研究的现状及其发展趋势。方法以中国期刊网(下称CNKI)为检索数据源,检索有关尘眼动究论文。结果以"眼动"为关键词,出版年限定在1994-2007年进行检索,检索出14年间国内公开发表的眼动研究文献共173篇,文献主要分布在心理与行为研究、心理科学等56种心理学、教育学专业期刊上。对所检出的结果进行文献计量分析。主要项目包括论文分析、论文作者所在系统分析、论文主题内容分析。结论我国近14年来在眼动研究方面获得了稳步发展,呈现出迅速增长势头。研究领域非常广泛,涉及阅读、问题解决、工程心理、体育心理、病理心理、广告心理、仪器设备等7个方面。但是在眼动研究领域所表现的一些薄弱环节需要在今后的工作中进一步加强。     

A Qualitative Analysis of Vietnamese Adolescent Identity Exploration Within and Outside an Ethnic Enclave

Focusing on identity development explorations enables a greater understanding of contexts that affect immigrant adolescents. Utilizing thematic and grounded narrative analysis of 46 journal writings, during a one-month period, from first and second generation Vietnamese adolescents ranging in age from 15 to 18 (26 residents of a culturally and politically active ethnic enclave in Southern California; 20 adolescents living outside the enclave), this study establishes ways in which a focus on social context and exploration processes illuminates the complexity of immigrant adolescents’ identity formation. The two groups shared many similarities, including precipitants to exploration and steps undertaken to explore identity. However, two factors—social and cultural influences and emotional reactions—revealed interesting contrasts distinguishing enclave from non-enclave dwelling Vietnamese adolescents. Data also suggested that immigrant adolescents strive to integrate different domains of identity (ethnicity, gender, career) both with one another and with the historical, social, and cultural contexts they occupy.