‘It’s Not Like Never-the-Twain-Shall-Meet’: Politician–Staff Relationship Structures in Local Government

Local governments have two primary components: elected representatives and employed staff. The relationship between these two groups has significant impacts on local authority operation. Two key theoretical models used to characterise these relations, the well-established Politics/Administration Dichotomy and the recently conceived Complementarity Model, are employed here to explore relationships in New Zealand councils. Results show varying views regarding whether the separation of staff and elected representatives (councillors) is based on their respective roles or inputs. A role-based separation emphasises distinct ‘realms’, with elected representatives controlling policy making and staff controlling the implementation of policy. This approach supports a hegemonic relationship and embodies the Politics/Administration Dichotomy. On the other hand, an input-based separation emphasises the issues that each group should focus on, with councillors integrating community desires and staff contributing their technical expertise. The latter lends itself to interactive processes and is consistent with the Complementarity Model. Neither input nor role-based relationships are inherently superior; various empirical factors influence the suitability of each. This suggests that it is advantageous to have multiple theoretical models accounting for alternative local government relationship structures, but future research is needed to clarify the ‘best’ options for different contexts.     

Cultural dimensions of South African employees and internal organisational communication satisfaction

Abstract

This article aims to help communication practitioners know which cultural dimensions are associated with communication satisfaction. The meta-theoretical framework is the Excellence Theory of Public Relations and Communication Management (Dozier, Grunig and Grunig 1995, 35). The conceptual theoretical framework; cultural dimensions by Geert Hofstede (Hofstede and Hofstede 2005, 39) and communication satisfaction by Downs and Hazen (1977, 68) and Gray and Laidlaw (2004, 427) fit into the Excellence Theory of Public Relations and Communication Management. The research design was a quantitative survey with an online questionnaire as a data collection method distributed among a random sample. Validity was improved through pilot tests and the sampling technique. In terms of reliability this survey's scores sufficed as accurate and consistent, scoring above the acceptable score of 0.7 (Van Heerden 2001); 0.72 for national culture and 0.83 for communication satisfaction. Regression analysis was used to analyse the relationship between cultural dimensions (independent variables) and communication satisfaction (dependent variable). The findings clearly showed that national cultural dimensions have significant relationships with communication satisfaction. The implication was that internal communication practitioners could now be informed about the dynamics of the interaction between the cultural dimensions prevalent amongst South African employees and internal organisational communication satisfaction.     

Criminal defendants' satisfaction with lawyers: perceptions of procedural fairness and effort of the lawyer

At present, procedural justice theory has predominantly been used to explain defendants' satisfaction with the police, courts and prisons. It is unclear to what extent this theory is also applicable to lawyers. This study investigates to what extent (1) criminal defendants are satisfied with their lawyers and (2) procedural fairness characteristics and the effort of the lawyer are related to defendants' satisfaction with their lawyers. Data from the Prison Project were used: a large-scale research project among Dutch criminal defendants (N = 1479). Results suggest that generally, Dutch defendants are very satisfied with their lawyers. Variation in defendants' satisfaction with their lawyers can be attributed for a substantial part to procedural fairness characteristics.     

Job satisfaction: validating Dantzker’s four-factor model using structural equation modeling

The purpose of this study was to examine the validity of the four-factor structure from a job satisfaction instrument. Dantzker’s job satisfaction instrument was designed to capture information on four factors: general administration, extras, job, and equipment. Using data from police officers that are middle management (n?=?136), we performed confirmatory factor analysis via structural equation modeling to validate that the four factors are actually capturing job satisfaction. The results of the study show that the four-factor solution fit the model satisfactorily. All of the factor loadings were large expect for one. The results suggest that the four-factor solution has proper validity to use with middle manager police officers. Post hoc simulation analyses (n?=?1000 replications) show that no bias in the factor loadings or standard errors was present in this analysis, and the study had sufficient statistical power.     

On the front lines of democracy: perceptions of electoral officials and democratic elections

Electoral officials play a crucial role in instilling confidence in elections and democracy. They are involved in the most important tasks of running elections, from registering voters to counting the ballots. This article employs survey data from 35 countries from the sixth wave of the World Values Survey (2010–2014) which asks respondents about their perceptions of electoral integrity and the quality of democracy in their country. The analysis demonstrates the relationship between perceptions of the fairness of electoral officials and two important outcomes: confidence in the fairness of the vote count, and perceptions of the overall quality of democracy. It additionally considers under which circumstances this relationship is most pronounced and shows that the relationship between an individual’s perceptions of electoral officials and perceptions of electoral integrity is more pronounced in countries where there is a low liberal democracy index.     

Agreement and Disagreement in Group Deliberation: Effects on Deliberation Satisfaction,Future Engagement,and Decision Legitimacy

While research on democratic deliberation has burgeoned, little systematic work has been done on the effects of the communication content of deliberations. We examine how expressions of agreement and disagreement during online deliberation affect participants' evaluations of their experience, including satisfaction, reevaluation of opinions, and expected future participation. The effects of these evaluations on perceived legitimacy and opinion ambivalence also are considered. Several alternative hypotheses are entertained, including avoidance, in which high disagreement reduces evaluations; reevaluation, in which high disagreement enhances evaluations; sociability, in which high agreement enhances evaluations; balance, which suggests that a balance of agreement and disagreement would enhance evaluations; and disequilibrium, which indicates that high agreement and low disagreement and the reverse yield good evaluations. The hypotheses are tested with survey data and a discussion content analysis of a representative sample of 179 individuals who participated in a deliberation experiment. Findings indicate that deliberation evaluations are important for decision legitimacy and ambivalence. Also, the sociability hypothesis is strongly confirmed for satisfaction. The disequilibrium hypothesis is confirmed for future engagement. The avoidance hypothesis is not supported, contesting the prevalent view that people seek to avoid political disagreements.     

How do professionals experience working with offenders diagnosed with personality disorder within a prison environment?

To explore the different experiences of a Multidisciplinary Team working with offenders diagnosed with personality disorder (PD) and produce a substantive model of the Offender PD Pathway strategy from a staff perspective. Fourteen participants were recruited from ‘Unit A’ located within a high security prison. Semi-structured interviews were conducted with participants and the data collected were analysed using constructivist grounded theory. A model was constructed depicting the experiences of those working with offenders with PD. Main themes identified were: prison environment; synergy of the workforce; understanding of the client; individual perceptions; support; and personal change. Although there was enough similarity within the participants’ responses to consider them to be a homogenous population, there were some noticeable differences in trends of responses evident between the two sub-groups of health service-based clinical staff and prison staff as expressed in the model. There is interplay between factors which influence an individual’s experience of working with offenders with PD. How a member of staff experiences working with offenders with PD depends on more than just the nature of the client and the challenges they pose. These factors external to the client group appear to have a significant impact on the professional and their emotional experiences of their work.     

‘Coping with the job’: prison staff responding to self-harm in three English female prisons: a qualitative study

This study considers how those who work in prisons are affected by and respond to repetitive self-harm of imprisoned women in English prisons. This paper considers the perspectives of custodial staff working in this area on a day-to-day basis. Semi-structured face-to-face interviews were conducted with 14 prison staff and explored using techniques of thematic analysis. The interviews examined: the emotional impact of working with and witnessing self-harm incidents, coping strategies used, training and the support available to prison staff. Findings indicate the strategies used by staff to cope emotionally with such incidents and these include presenting a ‘façade of coping’, rejecting support and becoming desensitised. It is concluded that staff felt they must portray themselves as coping well with self-harm in prison even when they were troubled and emotionally affected by it. However, some did describe accepting help when outside of the prison and this has implications for how support can be offered in the future. It is recommended that more should be done to support and train staff in this area.     

To be committed or not: examining effects of personal and workplace variables on the organizational commitment of Southern prison staff

This study examined how personal and workplace variables were related to organizational commitment among staff working at a large Southern prison. The personal variables were gender, age, position, tenure, educational level, and supervisory status. The workplace variables were assessment of training, job variety, role clarity, input into decision-making, and instrumental communication. The results indicate workplace variables play a greater role in shaping affective commitment of surveyed Southern prison staff than do personal variables. The personal variables explained only 10% of the variance in the commitment index, while workplace factors accounted for approximately 59% of the variance and were significant determinants of organizational commitment among the respondents. In the multivariate regression analysis, age, assessment of training, job variety, role clarity, input into decision-making, and instrumental communication all had positive associations with commitment. Educational level had a negative relationship with commitment. Implications of these findings for policy and future research are also discussed.     

交通警察人际信任现状分析

文章以北京市交通警察常态工作状况下人际信任和工作满意度问卷调查数据为基础,采用层次分析方法将人际信任分为对社会制度和政治的信任以及对同伴或家庭的信任两个维度,将此两个维度归因为性别、年龄、文化程度、婚姻状况、从警时间、职务等个人属性。采用统计检验方法,分析了交通警察在常态工作下的人际信任现状及其与工作满意度的相关性。