Lost in space? the role of place in the delivery of social welfare law advice over the telephone and face-to-face

ABSTRACT

Advice that is provided exclusively over the telephone has been promoted by government as more convenient and accessible than face-to-face appointments. The resulting push towards telephone-only provision, as implemented by the Legal Aid, Sentencing and Punishment of Offenders Act 2012, challenges the long history of association between social welfare law advice and local delivery within disadvantaged communities. This article reports on qualitative research comparing telephone and face-to-face advice which uncovers the continuing relevance of place in the dynamics and mechanics of social welfare law provision. Familiarity with the geographical location, knowledge of local policies and procedures, relationships with opponents and allies, and an understanding of the ‘local legal culture’ mean that face-to-face advisers are often able to conduct their legal casework more effectively. Conversely, local knowledge is unlikely to be available to Community Legal Advice telephone advisers. This research suggests that, in addition, telephone-only advisers may be developing a more narrow understanding of the essential qualities of casework. These findings are particularly significant in view of the likely future expansion of remote methods of delivery in legal aid work.     

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浅论清末民初章士钊的政党思想

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A Positive,Communitarian Right to Security in the Age of Super-Terrorism

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实践中的证据法——中国证据法实施情况调查研究

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检察机关在实践中推行的侦捕诉一体化工作机制,是刑事诉讼“互相配合”原则的具体体现.捕权上提改革开展后,给该机制的运作带来诸如办案时间紧张、不捕率上升等问题.检察机关应积极应对捕权上提,整合控诉犯罪资源、采取措施,完善侦捕诉一体化工作机制.     

恶意透支型信用卡诈骗司法认定中若干疑难问题探析

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