Forget “Blind Leading the Seeing” – Improving Public Service Management

The aim of this research is to identify the most effective public service management approaches for outsourced services. Our focus is on the phases of transition and service management post provider selection. To reach this aim, comparative case studies across sectors were conducted. The studied cases indicate that managing an outsourced service should not be a separate area of public management research nor practice, but rather a part of service management. Best practices in (outsourced) public service management are provided. Management focus on transition phase after provider selection, performance measurement, and evaluation will bring efficiency to public sector service production.     

Applying a Dynamic Performance Management Framework to Wicked Issues: How Coproduction Helps to Transform Young People’s Services in Surrey County Council,UK

ABSTRACT

This article explores how a dynamic performance management (DPM) approach can give policy makers a more integrated, time-related understanding of how to address wicked problems successfully. The article highlights how an outcome-based approach to solving wicked policy problems has to balance three very contrasting objectives of stakeholders in the policy making process – improving service quality, improving quality of life outcomes and improving conformity to the principles of public governance. Simultaneous achievement of these three objectives may not be feasible, as they may form an interactive dynamic system. However the balancing act between them may be achieved by the use of DPM. Policy insights from this novel approach are illustrated through a case study of a highly successful co-production intervention to help young people with multiple disadvantages in Surrey, UK. The implications of DPM are that policy development needs to accept the important roles of emergent strategy and learning mechanisms, rather than attempting ‘blueprint’ strategic planning and control mechanisms. Some expectations about the results may indeed be justifiable in particular policy systems, as clustering of quality of life outcomes and outcomes in the achievement of governance principles is likely, because behaviours are strongly inter-related. However, this clustering can never be taken for granted but must be tested in each specific policy context. Undertaking simulations with the model and recalibrating it through time, as experience builds up, may allow learning in relation to overcoming barriers to achieving outcomes in the system.     

Managing governance complexity and knowledge networks in transparency initiatives: the case of police open data

Public organisations are often described as being subject to types of complexity that result from the interorganisational structure of governance networks. Transparency programmes add another level of complexity due to increased information openness. However, neither the nature of this complexity nor the network management approaches needed for transparency programmes has been conceptually developed. To address this gap, this article brings together governance complexity theory and knowledge management theory. An empirical model is tested using the case of police open data with regression analysis and 22 expert interviews. The results show that institutional and environmental complexity such as budget pressures, legal-normative constraints, and task complexity exert a negative influence on police information openness. However, network knowledge management practices including developing mission focus on people and communication and overcoming organisational boundaries through interorganisational collaboration can counteract these problems of complexity.     

Access and control of agro-biotechnology: Bt cotton,ecological change and risk in China

This article argues that if the introduction of genetically modified crops (GM crops) in developing countries is to be successful, we can and should not evade questions of access and control of technology. It implies probing into the experiences, perceptions and understanding of GM crops by the prime user: the farmer. Exactly in these respects the scholarly literature is remarkably silent. We know little about farmers' experiences and perceptions of GM crops' potential risks and benefits. This is evident when concentrating on a major GM crop – Bt cotton – and studying this in the context of China, its second largest producer in the world. Based on the results of a large survey, we demonstrate that Chinese farmers' awareness (‘having heard of’) and their understanding (‘being able to explain’) of Bt cotton is low. This may lead to ill-informed, distorted risk perceptions and a general inability to relate agricultural production problems to the specific nature of transgenic cotton cultivation. A great majority of the farmers find that the Chinese seed market was liberalised too early, in turn leading to a high incidence of ‘stealth transgenics’ or illegal seeds, the undermining of farmers' trust in private institutions, and a weakened biosafety regime. This finding points to the need for continued state intervention in the seed market, particularly in a developing context. Finally, we have discovered that farmers report a significantly lower reduction in pesticide use by Bt cotton than found in other studies. As suggested by recent research, we suspect that the higher pesticide use is necessary to control secondary pests – i.e. pests other than the cotton bollworm. We present empirical evidence that Chinese farmers perceive a substantive increase in secondary pests after Bt cotton was introduced.     

日本外国移民管理经验及对中国的启示

日本的外国移民管理机制比较完善,形成了以《出入境管理及难民认定法》和《住民基本台账法》等法律为基础的法律法规体系和以法务省、外务省、厚生劳动省等部门为核心的行政管理体系。日本在外国移民管理方面经验丰富,一些做法值得中国借鉴。     

试论娱乐服务场所公安机关治安管理的机制建设——以沐浴行业治安管理为例

入世以后,我国娱乐服务场所在扩大就业、提高人们生活质量、方便群众需求等方面发挥了积极的作用。但由于法律法规不完善、场所自管意识不强、治安主体关系模糊等原因,导致场所管理秩序混乱,持续发展乏力。以沐浴行业为个案,分析沐浴行业公安机关治安机制中存在的问题,探讨构建符合时代要求的娱乐服务场所治安管理工作的新机制。     

第四代管理中的质量管理

当今企业在激烈的市场竞争中,共同面临的一个问题是,如何更快、更好地发展（即不断追求卓越）。第四代管理为解决这一问题提供了思路,其核心要素有：质量、科学的方法和所有人的团队。本文重点讨论第一个要素一质量。首先介绍了第四代管理中关于质量管理的基本思想：质量是管理的第一要素;解决工作中的问题关键在于改进系统。介绍了第四代管理对顾客的理解,特别介绍了“顾客对质量的定义”的四个方面的内容。最后讨论了第四代管理的质量战略——以顾客为焦点。     

关于强化城市大气环境管理若干问题的思考

我国城市大气环境质量不容乐观,特别是煤烟加汽车尾气复合型污染是当前急待解决的问题。要强化大气环境管理,应建立有效的大气环境管理运行机制,制定大气污染防治目标和对策,积极推进各种管理手段的改革和深化,坚持科研为管理服务,加强科学研究。     

丽江纳西族的社区资源管理传统

东巴文化“人与自然是兄弟”的传统观念对社区资源管理有着深刻的影响 ,丽江纳西族村寨社区资源管理有许多传统习俗 ,包括社区组织、管山员和乡规民约的种种社会功能 ,以及良好的社区资源使用与管理方式。只有充分发扬各民族传统文化中所存在的理性生态保护意识 ,调动民众的生态保护自觉性 ,完善传统的社区资源管理机制 ,才能保护好生态环境     

改革开放以来我国行政管理体制改革的巨大成就

: 2 0年来 ,我国行政管理体制改革成就巨大 ,已经基本摆脱了旧计划经济管理体制的束缚 ,适应社会主义市场经济需要的新行政管理体制正在形成。主要成就表现在四个方面 :行政管理的民主化迈出重大步伐 ,行政管理的科学化取得很大进步 ,行政管理的法制化法律体系已经初步形成 ,行政管理的现代化正在逐步推行。