Perceived accountability and public attitudes toward local police

Recent national events have brought the issue of police-community relations into the public eye. Even though a large body of academic research exists on the predictors of public attitude toward police, very little is known about how public perceptions of police accountability influence satisfaction with the police. This study seeks to fill that gap by using ordered logistic regression and multi-year community-level survey data from one Western city (n = 3725) to examine the relationship between satisfaction with police accountability and overall attitudes toward the police. The results indicate that respondent satisfaction with police accountability was a strong, consistent predictor of satisfaction with local police, even after controlling for other important variables, such as race/ethnicity and community context. The findings suggest that public perceptions relating to the control of police officer conduct should be considered when assessing the predictors of attitudes toward the police.     

Attributions of Negative Partner Behavior by Men Who Physically Abuse Their Partners

This study investigated the association between family violence and the attributions made for negative partner behaviors in an Australian context. Three groups of men were classified as physically violent (in counseling), non-physically violent (in counseling), and non-physically violent (in the community). The Relationship Attribution Measure was used to assess the attributional dependent variables of locus, stability, globality, intent, motivation, and blame. Significant differences between violent and nonviolent men on each of the attributional dimensions were found. Physically violent men were more likely than non-physically violent men (counseling) to attribute the negative behavior of their partners to unchangeable, intentional rather than unintentional, selfishly motivated, and blameworthy causes. However, these differences disappeared when marital satisfaction was controlled. The implications of this work for domestic violence intervention programs are discussed, along with a number of methodological issues and directions for future research.     

Public opinion towards welfare state reform: The role of political trust and government satisfaction

The traditional welfare state, which emerged as a response to industrialization, is not well equipped to address the challenges of today's post-industrial knowledge economies. Experts and policymakers have therefore called for welfare state readjustment towards a ‘social investment’ model (focusing on human skills and capabilities). Under what conditions are citizens willing to accept such future-oriented reforms? We point at the crucial but hitherto neglected role of citizens’ trust in and satisfaction with government. Trust and satisfaction matter because future-oriented reforms generate uncertainties, risks and costs, which trust and government satisfaction can attenuate. We offer micro-level causal evidence using experiments in a representative survey covering eight European countries and confirm these findings with European Social Survey data for 22 countries. We find that trust and government satisfaction increase reform support and moderate the effects of self-interest and ideological standpoints. These findings have crucial implications not least because they help explain why some countries manage – but others fail – to enact important reforms.     

Occupational stress,supervisor support,job satisfaction,and work-related burnout: perceptions of Turkish National Police (TNP) members

The present study examines whether, and to what degree, occupational stress in law enforcement is associated with job satisfaction, work-related burnout, and supervisor support. A total of 538 Turkish National Police (TNP) members form seven cities in Turkey completed the study survey. The results of the study indicate that the more TNP members experience their organization as stress inducing, the lower their job satisfaction levels, and the higher their burnout levels. Perceived operational stress was found to be significantly associated with their work-related burnout, but not with their job satisfaction. This study also suggests that there is an indirect causal effect of both organizational and operational stress on job satisfaction via supervisor support as mediator. Overall, the findings of this study illustrate a need for internal policy reform and managerial change in how the executives of TNP organize their agency and policies since organizational stressors are the most prevalent factors determining the work-related wellbeing of TNP members.     

Research note: career stage and job satisfaction among southern correctional officers

The career stage theory postulates that employees go through different career stages, and each career stage has different effects on various outcomes, such as job satisfaction. There has been empirical support for the career stage theory from other disciplines, but there has been limited research relating to this theory to corrections. To expand the literature, the current study examined whether different career stages were significant predictors of job satisfactions, while including the personal characteristics and the workplace place variables among Texas correctional officers. The results supported the career state theory: job satisfaction was highest during the entry stage (0–2 years), but was lowest during the second career stage (2–5 years). In career stages three (5–15 years) and four (16+ years), job satisfaction rose. Possible interventions that correctional administrators can undertake to encourage job satisfaction from their staff during the second career stage are discussed.     

员工非财务指标披露满意度研究

国内外从未有人从员工角度进行过非财务指标披露的满意度排序研究和分组研究,从员工角度出发进行研究,是对员工所关注的反映其利益要求和实现方式信息的非财务指标披露的满意度进行的排序研究和分组研究。研究得出结论:员工对不同类的反映其利益要求和实现方式信息的非财务指标披露的满意度存在显著差异;个体和企业因素产生了员工同一类非财务指标披露的满意度差异。对满意度低的非财务指标的披露,企业应当改善其披露。对不同类别员工披露满意度存在显著差异的非财务指标,企业应当特别需要改善披露。     

北京市交通民警工作满意度相关分析

对北京交警进行常态下工作满意度的测试,主要测试数据研究表明:北京交通民警日常工作状态时工作满意度居中,工资待遇、工作条件对民警工作满意度有较大影响,价值观要素对保持民警工作满意度有较大作用,传统文化价值观念对民警认知倾向有较大影响。     

Job satisfaction among frontline police officers in China: the role of demographic,work-related,organizational and social factors

This study was intended to add to information about the underinvestigated policing studies in China. The possible impact of demographic characteristics, work-related variables, and organizational management and social variables on police job satisfaction was investigated. Data were collected through a self-report survey administered to a sample of sworn police officers training in a national police university in China (N?=?393). Results indicated that work-related characteristics associated with variety and stress, and organizational variables associated with professional development and peer cohesion were the most important predictors of job satisfaction in this sample of police officers.     

Postal Service Reforms in Solomon Islands of the South Pacific: Evaluating Consequences for Public Service Delivery and Customer Satisfaction

The changing environment of the postal sector over the last decade has increased the urgency for governments worldwide to re-examine regulations governing how their public postal administrations operate. The need to increase service efficiency and quality is a critical strategic focus, given the increasing technological competition, rising operational costs, and changing customers' needs and expectations. There are many success stories, particularly from developed countries, highlighting improved service quality following corporatization of their public postal administration. This particular study revealed that reforms of the Solomon Islands postal service have had some positive influence on the level of customer satisfaction.     

Citizen Satisfaction: A Multicriteria Satisfaction Analysis

Governments across Europe face the challenge of responding to public demand for more valuable, responsive, and efficient and effective services. In this article we will evaluate the public services in Greece. More specifically, this article refers to a citizen's satisfaction web survey for Citizens’ Service Centers. The analysis of the data is based on the MUSA (Multicriteria Satisfaction Analysis) method. MUSA is an ordinal regression model which is based on the principles of multicriteria decision analysis. The method is an instrument to evaluate quantitative global and partial satisfaction levels and to determine the weak and strong points of citizens Service Centers. Furthermore the results of this study will help the Citizens Service Centers to develop more effective services.