Is Citizens’ Trust Escalating the Effect of Sound Governance on Citizens’ Satisfaction in Ethiopia?

ABSTRACT

In the context of widespread criticisms to good governance, sound governance is proposed to be a viable alternative. This study examines the effect of sound governance on citizens’ satisfaction with the mediating role of citizens’ trust in the context of Ethiopia. Using a concurrent mixed method design, data were collected from eight key informant interviews besides 175 respondents through questionnaire. The results show the positive link between sound governance, citizens’ trust, and satisfaction. It also reports a partial mediating role of trust into the relationship between sound governance and citizens’ satisfaction.     

Factors that Influence Life Satisfaction Among Battered Women in Shelters: Those Who Stay Versus Those Who Leave

The study focused on differences between women who left shelters for battered women and returned to their partners, versus those who stayed in the shelter for over 3 months. The study was conducted in battered women’s shelters in Israel, and examined the contribution of women’s internal resources (self-esteem and empowerment) to their life satisfaction, as well as the contribution of integration (participation and commitment) in the shelter at the time of their arrival to their satisfaction with their life. Findings indicate that, among the group of women who stayed in the shelter, personal resources as well as participation and commitment contributed to their life satisfaction. Among the group of women who left the shelter, only commitment contributed to life satisfaction.     

State legitimacy: An updated dataset for 52 countries

A previous article in this journal presented a conceptualisation of the political legitimacy of the state and its operationalisation for 72 countries c. 2000. This article provides an updated dataset of state legitimacy for 52 countries c. 2008 using the same conceptualisation. It presents a brief discussion of the comparative results of the two datasets.     

消费者产品涉入与品牌转换：顾客满意的中介效应

消费者的品牌转换行为对企业的经营管理影响巨大，了解其前因变量对控制此类行为至关重要。本研究着眼于消费者产品涉入，探索其对品牌转换的预测效应，以及顾客满意在两者间的中介效应。通过对409名大学生的问卷调研，采用相关分析、验证性因子分析、结构方程建模等统计方法进行假设检验。结果显示，消费者产品涉入对品牌转换存在显著的负向预测效应，顾客满意完全中介消费者产品涉入与品牌转换之间的关系。     

公共服务动机:测量、比较与影响——基于福建省样本数据的分析

本研究采用直接测量法建立公共服务动机(Public Service Motivation,缩写PSM)测量量表,并选取福建省的部分政府部门、事业单位、社会团体与企业单位工作人员进行测量。通过对337个有效样本进行研究,揭示PSM水平及其与人口统计变量、组织角色、组织承诺等因素的关系;研究发现,基于中国文化背景的PSM总体上处于中等水平以上,第三部门PSM均值最高,PSM是服务取向而非部门取向,男性PSM略高于女性,PSM与组织承诺成正相关等。文章进一步提出PSM如何演化、PSM如何受情境影响等一些尚待研究的问题。可以将PSM运用于公共部门人才遴选、培养与使用,可以人本而又高效地提升公共部门绩效。     

游客满意度测评研究进展

游客满意度研究是当前旅游学界关注的热点领域,准确测评游客满意度是改进游客满意水平、提升旅游地竞争力的基础,满意度测评一直是游客满意度研究的关键。本文在梳理国内外相关文献,分析游客满意度的内涵基础上,提出游客满意度测评研究主要集中在测评指标体系、测评模型和测评方法三个方面。其中,游客满意度测度指标体系是建立在游客满意度影响因素及其特征分析的基础上;测评模型是以顾客满意度指数（ACSI）测评模型和以服务质量的测评模型（SERVQUAL）为基础的游客满意度测评模型;测评方法主要有灰色关联分析法、模糊综合评价法和IPA(Importance-Performance Analysis)分析法等。通过评析上述研究成果的不足,结合其他学科的理论和方法,展望了未来游客满意度测评的研究方向。     

Race,Immigration, and Policing: Chinese Immigrants’ Satisfaction with Police

A considerable body of research focuses on racial and ethnic minorities’ perceptions of police, yet non-Black, non-Hispanic minority groups, Asians in particular, are largely overlooked. Meanwhile, despite a fast growing immigrant population and the increasing demand on local police to enforce immigration law, research on police–immigrant relations remains limited. Using data from over 400 Chinese immigrants, this study examines the issues of race/ethnicity, immigration, and policing with a focal concern on Chinese immigrants’ attitudes toward police. Results indicate that the majority of Chinese immigrants rate police positively in overall performance and specific areas of effectiveness, integrity, and demeanor. Both universal and immigrant-specific factors are important predictors of immigrants’ attitudes. Chinese immigrants’ evaluations of police are not only affected by exposure to media coverage of police misconduct, neighborhood conditions, and city context, but also are intertwined with their opinions of their home country police and perceptions of US immigration authorities.     

参与式预算在城市公用事业项目中的应用——对黑龙江省巴彦县集中供热项目实施参与式预算的评价

参与式预算是一种创新的社会管理方式,旨在增加社会公众对公共支出提出建议的途径,拓宽公民直接参与资源分配的渠道。本文主要基于巴彦县参与式预算供热项目进行实证研究,从居民对该项目的认知情况、参与情况,对该项目实施过程、实施结果的评价等具体导向指标入手,了解该项目实施的满意度,验证该模式的效用,探寻该实验项目的可持续发展和未来前景,为进一步修正推广该模式奠定基础。     

Core self-evaluations in the military context： Relative effects on job satisfaction and organizational commitment

This study validates the construct of core self-evaluations （CSE） and examines the relationship of CSE with global job satisfaction and organizational commitment in the military context. Analytical results from 114 sergeants in the military school are summarized as follows： （1） Analytical results validate the convergent and discriminant validity of the constructs; （2） CSE has significant positive relationships with global job satisfaction and organizational commitment. This study provides practical implications for management in both business and military organizations and suggestions for future studies.     

Justice in Health Care Decision-Making: Patients’ Appraisals of Health Care Providers and Health Plan Representatives

This study describes the development of two versions of a Health Care Justice Inventory (HCJI). One version focuses on patients interactions with their providers (HCJI-P) and the other focuses on patients interactions with the representatives of their health plans (HCJI-HP). Each version of the HCJI assesses patients appraisals of their interactions (with either their Provider or representatives of their Health Plan) along three common dimensions of procedural justice: Trust, Impartiality, and Participation. Both the Provider and Health Plan scales assess indices that are relatively independent of patients demographic characteristics. In addition, patients appraisals of their interactions with their provider were only moderately related to their appraisals of their interactions with representatives of their health plan, indicating that the Provider and Health Plan scales tap distinct aspects of patients overall experience with the health care system. Overall, procedural justice dimensions were significantly related to patient satisfaction in both the Provider and the Health Plan contexts. As predicted, procedural justice factors were more strongly tied to patient satisfaction in the Provider than in the Health Plan context, and health care decisions based on distributive justice principles of Need (rather than Equity or Equality) were most closely tied to patient satisfaction in both contexts.