基于收入差别的农村公共服务需求偏好与满意度研究

本文以收入差别为逻辑起点,对当前我国农村公共服务需求偏好进行研究发现:现阶段我国农村养老、子女教育和医疗保障服务的需求愿望较为强烈,且生活类公共服务需求愿望强于生产类公共服务需求;随着收入的增加,保障型公共服务需求递减,发展型公共服务需求递增;在农村公共服务满意度方面,高收入群体对公共服务的满意度总体上高于低收入群体。这一研究发现蕴涵三方面的公共政策取向:一是当前完善农村公共服务体系的重点是公众需求强烈的子女教育、医疗保障、养老等基本民生领域;二是在对农村公共服务供给结构组合中,优先保证公众生活类公共服务需求,同时尽力满足公众发展型公共服务需求;三是在农村公共服务供给项目选择上,优先保证低收入群体的公共服务需求。     

Cultural dimensions of South African employees and internal organisational communication satisfaction

Abstract

This article aims to help communication practitioners know which cultural dimensions are associated with communication satisfaction. The meta-theoretical framework is the Excellence Theory of Public Relations and Communication Management (Dozier, Grunig and Grunig 1995, 35). The conceptual theoretical framework; cultural dimensions by Geert Hofstede (Hofstede and Hofstede 2005, 39) and communication satisfaction by Downs and Hazen (1977, 68) and Gray and Laidlaw (2004, 427) fit into the Excellence Theory of Public Relations and Communication Management. The research design was a quantitative survey with an online questionnaire as a data collection method distributed among a random sample. Validity was improved through pilot tests and the sampling technique. In terms of reliability this survey's scores sufficed as accurate and consistent, scoring above the acceptable score of 0.7 (Van Heerden 2001); 0.72 for national culture and 0.83 for communication satisfaction. Regression analysis was used to analyse the relationship between cultural dimensions (independent variables) and communication satisfaction (dependent variable). The findings clearly showed that national cultural dimensions have significant relationships with communication satisfaction. The implication was that internal communication practitioners could now be informed about the dynamics of the interaction between the cultural dimensions prevalent amongst South African employees and internal organisational communication satisfaction.     

Criminal defendants' satisfaction with lawyers: perceptions of procedural fairness and effort of the lawyer

At present, procedural justice theory has predominantly been used to explain defendants' satisfaction with the police, courts and prisons. It is unclear to what extent this theory is also applicable to lawyers. This study investigates to what extent (1) criminal defendants are satisfied with their lawyers and (2) procedural fairness characteristics and the effort of the lawyer are related to defendants' satisfaction with their lawyers. Data from the Prison Project were used: a large-scale research project among Dutch criminal defendants (N = 1479). Results suggest that generally, Dutch defendants are very satisfied with their lawyers. Variation in defendants' satisfaction with their lawyers can be attributed for a substantial part to procedural fairness characteristics.     

Job satisfaction: validating Dantzker’s four-factor model using structural equation modeling

The purpose of this study was to examine the validity of the four-factor structure from a job satisfaction instrument. Dantzker’s job satisfaction instrument was designed to capture information on four factors: general administration, extras, job, and equipment. Using data from police officers that are middle management (n?=?136), we performed confirmatory factor analysis via structural equation modeling to validate that the four factors are actually capturing job satisfaction. The results of the study show that the four-factor solution fit the model satisfactorily. All of the factor loadings were large expect for one. The results suggest that the four-factor solution has proper validity to use with middle manager police officers. Post hoc simulation analyses (n?=?1000 replications) show that no bias in the factor loadings or standard errors was present in this analysis, and the study had sufficient statistical power.     

On the front lines of democracy: perceptions of electoral officials and democratic elections

Electoral officials play a crucial role in instilling confidence in elections and democracy. They are involved in the most important tasks of running elections, from registering voters to counting the ballots. This article employs survey data from 35 countries from the sixth wave of the World Values Survey (2010–2014) which asks respondents about their perceptions of electoral integrity and the quality of democracy in their country. The analysis demonstrates the relationship between perceptions of the fairness of electoral officials and two important outcomes: confidence in the fairness of the vote count, and perceptions of the overall quality of democracy. It additionally considers under which circumstances this relationship is most pronounced and shows that the relationship between an individual’s perceptions of electoral officials and perceptions of electoral integrity is more pronounced in countries where there is a low liberal democracy index.     

Agreement and Disagreement in Group Deliberation: Effects on Deliberation Satisfaction,Future Engagement,and Decision Legitimacy

While research on democratic deliberation has burgeoned, little systematic work has been done on the effects of the communication content of deliberations. We examine how expressions of agreement and disagreement during online deliberation affect participants' evaluations of their experience, including satisfaction, reevaluation of opinions, and expected future participation. The effects of these evaluations on perceived legitimacy and opinion ambivalence also are considered. Several alternative hypotheses are entertained, including avoidance, in which high disagreement reduces evaluations; reevaluation, in which high disagreement enhances evaluations; sociability, in which high agreement enhances evaluations; balance, which suggests that a balance of agreement and disagreement would enhance evaluations; and disequilibrium, which indicates that high agreement and low disagreement and the reverse yield good evaluations. The hypotheses are tested with survey data and a discussion content analysis of a representative sample of 179 individuals who participated in a deliberation experiment. Findings indicate that deliberation evaluations are important for decision legitimacy and ambivalence. Also, the sociability hypothesis is strongly confirmed for satisfaction. The disequilibrium hypothesis is confirmed for future engagement. The avoidance hypothesis is not supported, contesting the prevalent view that people seek to avoid political disagreements.     

交通警察人际信任现状分析

文章以北京市交通警察常态工作状况下人际信任和工作满意度问卷调查数据为基础,采用层次分析方法将人际信任分为对社会制度和政治的信任以及对同伴或家庭的信任两个维度,将此两个维度归因为性别、年龄、文化程度、婚姻状况、从警时间、职务等个人属性。采用统计检验方法,分析了交通警察在常态工作下的人际信任现状及其与工作满意度的相关性。     

Nonprofit Cultural Alliances: Initiatory Qualitative and Empirical Examinations of an Emergent U.S. Phenomenon

This study examines the recent spontaneous emergence of nonprofit cultural alliance organizations in the U.S. Cultural alliances are community-based associations, formed by arts/cultural organization members, which provide member interaction, collaboration, networking, resource sharing, and professional education opportunities. This research accomplishes three objectives: (1) generation of a body of knowledge about cultural alliances, (2) development of a cultural alliance member satisfaction model, and (3) quantitative analysis of member survey data to assess services provided, service quality, and member satisfaction. The results indicate that the survey instrument is an important assessment tool for use by association boards of directors and executive directors.     

Inter-Municipal Cooperation and Satisfaction with Services: Evidence from the Norwegian Citizen Study

We investigate the effects of inter-municipal cooperation on citizen satisfaction with fire services and refuse handling. While there is a growing interest in cooperation as a way of providing municipal services, little is known of the effect on citizen satisfaction. Through a multilevel analysis combining individual and municipal data, we find that inter-municipal cooperation has a negative effect on satisfaction with fire services, no effect on refuse collection but a positive effect on satisfaction with source separation. The results, we argue, show how the organizational form may affect satisfaction in different ways depending on service characteristics.     

Not so Fair after All? Perceptions of Procedural Fairness and Satisfaction with Democracy in the Nordic Welfare States

The Nordic countries are known for their well-functioning public administrations. In indices measuring control of corruption and the quality of the rule of law, they frequently occupy top positions. However, as we demonstrate in this article, a country's top position in comparative indices does not automatically imply that citizens view the state of affairs in the same way as depicted by experts. The observation is in no way trivial: Drawing on theories of procedural fairness, we go on to show—statistically, using individual level data—that widespread public perceptions about the unfairness of civil servants may have a negative effect on the legitimacy of the political system even in so-called high-trust and “least corrupt” settings such as the Nordic ones.