隐私关注对移动个性化服务采纳的影响——基于用户主观认知视角的实证研究

文章研究隐私关注与MPS采纳行为意愿之间的影响关系,创新性提出从用户主观认知视角的MPS采纳理论模型。通过调研收集421份问卷,并采用结构方程模型进行隐私关注程度测量与用户隐私认知之间关系分析,验证各影响因素与隐私关注,以及隐私关注与采纳MPS意愿之间的理论假设。结果表明,用户隐私倾向、内控点、社交群体对隐私关注信息收集、错误使用、不正当访问、二次使用都有显著的正向影响;用户开放性、随和性和外向性对隐私关注上述四个维度都有显著的负向影响;同时,提出的影响因素通过隐私关注四个维度均负向影响用户采纳MPS的意愿。文章能为企业革新隐私关注下的网络营销方式,以及促进用户采纳MPS意愿向实际行为转换提供理论支持。     

刑讯与五听:“情实”背后的身体思维模式

五听一般倾向于通过被讯问者身体情态的自然流露获取查案的线索,刑讯则致力于将惩罚作为一种证明罪证事实之有无的直接手段,二者在追求情实的总体目标下获得了统一性,其背后是中国古代独特的身体思维模式运作的结果。刑讯与五听渊源于原始初民社会的神裁法机制,在将巫术的神圣仪式与法律的裁判技术巧妙融合的过程中,讯问双方的身体与神意探知的真相达到了一种人神互渗、主客同构的原始思维的认知模式。这种思维模式构成了古代狱讼审断中,司法官吏实施刑讯和五听手段背后的身体思维模式的历史渊源。     

The role of authentic leadership on healthcare Street-Level Bureaucrats’ well-being during the pandemic

This study uses Conservation of Resources Theory, to explain Street-Level Bureaucrats’ (SLBs) workplace behavioural responses to threats to their well-being. We examine whether authentic leadership within street-level organisations positively impacts employee well-being by increasing SLBs’ perception of personal resources, and reducing their perceptions of work harassment. The research design comprises a survey that solicited quantitative and qualitative data from 163 healthcare SLBs working in Australian hospitals during the pandemic in April 2020. Analysis of the means indicates low levels of satisfaction with leadership and low levels of well-being for SLBs. The structural equation modelling findings show that poor leadership is associated with higher levels of work harassment and lower levels of employee well-being. Qualitative data support these findings. As healthcare workers were already listed as over-represented in the stress-related workers compensation statistics, one strategy may be to improve the level of organisational support by upskilling managers in authentic leadership behaviours with the aim of increasing their perception of support so as to increase employee well-being. This will benefit employees and their families, and the community they service.

Points for practitioners

• Street-Level Bureaucrats (SLBs) have been increasingly experiencing the public sector gap (demand outstripping supply of resources) because of the dominance of the austerity-driven managerialist paradigm.
• The recent COVID-19 crisis amplified the severity and impact of the public sector gap causing increased perceptions of work harassment and reductions in SLBs’ well-being.
• However, SLBs with high levels of Psychological Capital had a natural buffer in place to protect their well-being, and as such, they perceived less work harassment and erosion of their well-being.
• The way forward is to complement the austerity-driven managerialist paradigm in management decision-making with authentic leadership behaviours focused on maximising the well-being of SLBs and the public.