The Investment Approach to Public Service Provision

The investment approach to public service provision is now receiving considerable attention worldwide. By promoting data‐intensive assessments of baseline conditions and how government action can improve on them, the approach holds the potential to transform policy development, service implementation, and program evaluation. Recently, variations on the investment approach have been applied in Australia to explore the effectiveness of specific programs in employment training, criminal justice, and infrastructure development. This article reviews the investment approach, presents a Public Investment Checklist to guide such work, and discusses three examples. It concludes by considering the implications of investment thinking for the work of policy designers and public managers.     

Forget “Blind Leading the Seeing” – Improving Public Service Management

The aim of this research is to identify the most effective public service management approaches for outsourced services. Our focus is on the phases of transition and service management post provider selection. To reach this aim, comparative case studies across sectors were conducted. The studied cases indicate that managing an outsourced service should not be a separate area of public management research nor practice, but rather a part of service management. Best practices in (outsourced) public service management are provided. Management focus on transition phase after provider selection, performance measurement, and evaluation will bring efficiency to public sector service production.     

The promotion of peace education through guides in peace museums. A case study of the Kyoto Museum for World Peace,Ritsumeikan University

This paper focuses on how peace education at a peace museum is promoted by a volunteer guide service for visitors. Peace museums are places where many materials related to war and peace history are on display. To support the learning experience of museum visitors, many peace museums in Japan provide a volunteer guide service. The Kyoto Museum for World Peace, Ritsumeikan University, started such a service more than 20 years ago. A citizens’ group, called Friends for Peace, is in charge of the museum guide activities in cooperation with the museum. This article explains the purposes and nature of the service, and also reports on a survey of similar services offered by other peace museums in Japan.     

当前国际投资促进机构运行的特征与走势

后金融危机时代,各国为从金融危机中尽快复苏经济普遍加强了投资促进工作,国际投资促进机构运行呈现新特征。通过深入研究新特征,密切关注其走势及采取的积极应对措施。为进一步理顺我国投资促进体制机制、创新投资促进方式、推动扩大内需、提升投资服务质量、提高投资促进效益提供启示,深化我国投资促进工作,提升国际竞争力。     

中国服务外包产业发展的现状、问题及对策探讨——基于相关文献的综述分析

近年来,中国服务外包产业持续快速发展的良好势头非常抢眼,从而极大地弥补了该产业在中国起步时间较晚的相对不足.目前,服务外包产业不仅成为中国各类企业更多地参与和更好地角逐全球市场的新舞台与新高地,更成为进一步促动和实现中国经济发展方式新的转变以及产业结构升级转型的一条重要途径.由此,对中国服务外包产业发展进行现状评估、问题分析和对策探讨就成为国内学术界和实务界关注的重点.     

论公共安全管理专业服务社会能力的提升简

专业建设是高等学校各项建设的核心,是提高人才培养质量的保证.加强公共安全管理专业建设,提升服务社会能力是国家“十二五”规划“关于加强公共安全体系”的需求,也是专业持续健康发展的需要.公共安全管理专业应通过推进“校、局、企”对接,创新人才培养模式,推进实践教学改革,提升教师实践教学水平,推进评价模式改革等手段,提升服务社会能力.     

从船员雇用方式的变化谈《中华人民共和国海商法》有关船员规定的修改

中国在涉及船员的立法方面比较原则，有关配套规章多涉及管理性的规定，此种立法局面不利于对船员权利的保护。完善相关的立法可考虑从两个层面入手，在民商法层面，应当修改《中华人民共和国海商法》船员一章，增设船员劳务合同的内容；在单行法层面，应加快制定专门的船员法，将《中国船员集体协议》的内容上升为法律，以便适应新的海运开放形势，在当前船员外派日益增多的环境下保障船员的权利。     

The Impact of Child‐Parent Psychotherapy on Child Dependency Court Outcomes

Although parental compliance with court orders in child welfare cases is key to achieving physical parent‐child reunification and successful case closure, little research has examined how parent‐child relationship‐focused rehabilitative services uniquely influence case outcomes. This project fills this gap by investigating links between court ordering of and parental participation in Child‐Parent Psychotherapy (CPP) with court outcomes. Data were obtained from court records of 448 court‐involved parents. Hierarchical regressions revealed that greater participation in CPP led to reunification and successful case closure but not faster case closure. Courtroom professionals should consider parent‐child relationship‐based therapies as tools for achieving child welfare goals.     

“互联网 +”语境下工会服务职工的路径探析

探索"互联网+"语境下工会服务职工群众的路径有助于进一步明晰新业态、新关系下工会的工作机制和服务方式,增强组织凝聚力,实现工作创新突破,更好地开展服务。面对当前工会运用"互联网+"服务职工存在整体规划模糊、信息共享不足、数据价值发挥不够充分等问题,建立权威的、全国工会层面的工会移动互联网服务平台,可以实现信息互通、资源共享,促进社会合作,为职工提供更精准、更深层、更长远的服务。该平台应以移动互联网应用程序即App为主,侧重服务、互动、综合信息的分析与发布,其建设需要工会工作人员和技术人员共同深度参与、持续完善。     

E‐government and public service quality in Ghana

This article contributes to the growing discourse on the potential of e‐government to transform the operations of public sector institutions, thereby improving public services. It does so by conceptualizing public service quality into efficiency, economy (cost reduction), customer satisfaction, and service accessibility and draws on qualitative data from the Ghanaian narrative for illustration. As previous studies have demonstrated, this study also affirms the potential of e‐government in improving public services delivery by increasing efficiency, reducing the cost of operations, expanding access to services, and achieving customer satisfaction. Yet, there remains a repertoire of challenges such as weak ICT infrastructure especially in towns and villages, incessant power outages and illiteracy, which are drawbacks to fully harnessing the benefits of e‐government in Ghana. The study recommends that these challenges should feature prominently in e‐government policies to increase the chances of solving them.