eGOVERNMENT AND THE TRANSFORMATION AGENDA

Government policy-making emphasis worldwide is moving increasingly to how ICT can be used to achieve efficiency savings ( Gershon 2004 ) or to transform activities ( Cabinet Office; Transformational Government 2005 ). The role of ICT in achieving efficiency benefits or supporting transformational change is almost universally accepted by policy-makers, despite the fact that little robust evidence exists.
eGovernment evaluation methodologies are reviewed and evidence is provided in this paper to demonstrate that transformational eGovernment projects produce greater benefits than other types of initiatives. The level of benefits for different groups of beneficiaries is examined. A key factor determining benefits and impact of any project is the number of users of the service and/or the frequency of use of a system.     

Mapping Police Organizational Change: From a Mechanistic Toward an Organic Model

Community police organizations have been the focus of substantial research since the 1960s. Recommendations from this research have frequently suggested some degree of reform. This reform effort has been directed in part at the oragnizational design of police departments, emphasizing movement away from a mechanistic to more of an organic approach. This article describes mechanistic and organic model constructs and relates them to both continuum and matrix change perspectives and a change problem-intervention strategy typology. The matrix and typology are used to “map” the change process associated with team policing, which is one example of attempts to make police organizations more organic.