Street-Level Bureaucracy, Interprofessional Relations, and Coping Mechanisms: A Study of Criminal Justice Social Workers in the Sentencing Process

This article builds on the work of Michael Lipsky and develops an argument about the significance of interprofessional working for street-level bureaucracy. It presents an ethnographic analysis of criminal justice social workers writing presentence reports for the Scottish courts. Social workers' report writing for judges brought into relief issues of relative professional status. Social workers were uncertain of their place within the legal domain and concerned about their credibility as criminal justice professionals. Reports were written, in part at least, as a way of seeking esteem and credibility in the eyes of judges—a motivation that undermined the policy objectives of social enquiry in sentencing. Applying the conceptual tools of Bourdieu to our findings, we argue that street-level bureaucrats who have to work across bureaucratic "fields" may find, or fear, that the cultural and symbolic "capital" they retained within their own field is undervalued in the symbolic economy of new fields, putting them in a position of relative inferiority. This issue of relative professional status, and how officials respond to it, is significant for our understanding of street-level bureaucracy.     

ON IRON CAGES AND SUBOPTIMAL CHOICES: AN EXPERIMENTAL TEST OF THE MICRO-FOUNDATIONS OF ISOMORPHISM IN THE PUBLIC SECTOR

This study integrates experimental and qualitative data from a sample of public employees to investigate the micro-foundations of the isomorphic pressures that may lead to suboptimal decision making in the context of public administration. When asked to choose between two equally performing systems, subjects in our sample were inclined to favor the alternative that was encouraged by either a coercive, a mimetic, or a normative pressure. Participants tended to give in to isomorphic pressures, even when informed that the encouraged option was inferior. However, letting subjects autonomously infer the inferiority of the encouraged option from numerical data—rather than through an explicit textual prompt—proved effective in neutralizing the risk of sub-optimal decisions under isomorphic pressures. A consequent qualitative inquiry revealed that trust in the recommending institution or group, speculation about alternative performance dimensions, and compatibility with existing standards were the main drivers of suboptimal decision making.     

HOW POLICY‐MAKERS (REALLY) UNDERSTAND GLOBALIZATION: THE INTERNAL ARCHITECTURE OF ANGLOPHONE GLOBALIZATION DISCOURSE IN EUROPE

There is a growing acceptance in the literature of a potentially significant causal role for ideas about globalization in shaping the trajectory of policy and institutional reform in contemporary Europe. Yet we still know remarkably little about policy‐makers' understandings of globalization, save those they choose to declare publicly. This paper contributes to the important task of operationalizing empirically this key set of ideational variables. Using factor analysis of new survey data collected by the authors it maps and compares UK and Irish policy‐maker's understandings of, and orientations towards, globalization. The analysis reveals considerable similarities in the ordering of assumptions and attitudes towards globalization between the two country cases and between civil servants and parliamentarians. Yet it also shows some subtle and intriguing differences between policy‐makers' responses in the UK and Ireland and between elected and unelected officials. Intriguingly, it also suggests a significant disparity between politicians' private understandings and public discourses of globalization, with the former less necessitarian in tone than the latter. Above all, it suggests that Anglophone globalization discourse in Europe is principally structured in terms of a number of dimensions which relate to the acceptance or rejection of a series of core neoliberal premises. In effect, the terms and internal architecture of globalization discourse in the UK and Ireland are defined by neoliberal assumptions, to the extent that they provide the core point of reference and orientation for even the most sceptical and critical of views.     

Trustworthiness: the Commentators

Mark Thompson deplores the decline in the public trust of government and of public service institutions such as the BBC. But there has also been a decline in another form of trust: government's trust in the ability of professionals such as doctors and teachers to deliver high quality public services. And, unlike Thompson's type of trust, this decline was inevitable, because it was based on untenable assumptions concerning professional motivation. The author discusses the importance of trust in an unwritten constitution, including trust in the use made of public resources, trust that appointments are being made on merit, trust that the civil service is ‘speaking truth unto power’ behind the scenes and ultimately trust that it retains the ability to serve future governments. In a world where trust in institutions is diminishing, there are still surprising levels of trust in the world of private philanthropy. The public are only too ready to give donations without seeking to question, especially in the wake of major disasters. Yet the nature of aid agencies has changed dramatically in the past thirty years into major global enterprises with sophisticated media and marketing operations. In this case a greater degree of scepticism from those who donate and paradoxically less trust might actually result in better outcomes from aid and better use of funding. Trust is critical to the mission of the FCO. The public needs to trust the competence and sound judgment of the professional diplomats. The diplomats themselves need to be able to rely on the commonsense of their fellow colleagues. Ministers and diplomats need to trust each other. And other governments need to have confidence in the discretion of their British counterparts. This is an increasing challenge in the world of instant news. Trust can be quickly lost by indiscreet or self‐serving revelations. But the key is to be as open and transparent as possible about the processes of diplomacy. A new survey commissioned by the British Journalism Review demonstrates that public confidence in journalism has collapsed over the last five years. This is particularly true for the commercial broadcasters ITV and Channel 4, whose journalism has traditionally commanded as much public esteem as the BBC. Trust in the BBC and print journalists has also declined, and journalism suffered more than any of the other 16 occupational groups being assessed. This is partly due to the cumulative effect of various “fakery” scandals that have afflicted broadcasters over the last 18 months and partly down to a more widespread cynicism directed at those in authority.