Leadership and the public sector: an internationally comparative benchmarking analysis

In this article the concept of leadership is explored. Particular attention is given to examining the dynamics of individual and team leadership, as it is postulated that the impact of top people and top teams is crucial to the running of today's organizations. The results of an extensive survey conducted across the departments of the Civil Service of a European country government will be presented. These results will be benchmarked against the results of a worldwide survey of business leaders, spanning 12 countries and the responses of top managers in National Health Service (HNS) Trusts, UK. Emphasis will be given to the necessity of conducting effective team leadership through high quality dialogue and through cabinet responsibility in order to successfully lead and maintain the organization on its agreed path. Finally, approaches to the development of leadership for those already in top positions and for those entering into such challenging positions, will be discussed.     

Innovation strategies for the adoption of new information technology in government: an Australian experience

Adopting and diffusing new technology, creating user awareness and managing organizational innovation effectively are major tasks for contemporary organizations. In large-scale organizations, with centralized information technology (IT) environments, the tasks of technology evaluation, IT change and diffusion require considerable coordinating efforts. The article recounts the experience of a large-scale public organization in managing work-process innovation and the adoption of IT options that could be adequately cost-justified. Such options need, at least, to encourage users to simultaneously learn to utilize IT to improve current practices and to embrace entirely new functions.