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L. Douglas Kiel 《Public administration review》2003,63(4):498-502
Books reviewed in this article: Richard P. Nathan, So You Want to Be in Government? Handbook for Appointed Officials in America's Governments Kenneth H. Ashworth, Caught between the Dog and the Fireplug, or, How to Survive Public Service O.C. McSwite, Invitation to Public Administration 相似文献
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At first glance, readers of Professors Newman, Guy, and Mastracci’s article may conclude that emotional labor and affective leadership are obvious qualities that we should expect from adults in the workplace. It seems that effective employees and managers have always shown strengths in these competencies. Is this another academic effort to explore an area that practitioners already understand and manage fairly well? Further reflection reveals, however, that taking emotional labor and affective leadership for granted can lead to dire consequences. Failure to empathize and manage emotions during citizen contact events can create costs in money and, in the most severe cases, costs in lives. A lack of appreciation for affective leadership can produce productivity and morale problems that, again, create costs for all involved. 相似文献
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Kiel H 《Journal of law and medicine》2005,12(3):348-353
This article identifies the changing role of pharmacists in the provision of health care and analyses 78 complaints against pharmacists over a recent 12-year period in New South Wales, finding that the majority of complaints were in relation to the oversupply of particular medications, from which some pharmacists made significant financial gains. A number of other areas of complaint were identified, including issues in relation to the recording and labelling of medications and the roles and responsibilities of pharmacists, dispensing errors, fraud, and sexual misconduct. As the roles of pharmacists continue to expand, with the growth of "compounding chemists", and the suggestion that pharmacists are now performing basic medical tasks which were once the domain of a general practitioner, it is increasingly important that pharmacy take its place in any debates about the provision and regulation of health services. 相似文献
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Forensic science in China--traditional and contemporary aspects 总被引:1,自引:0,他引:1
F W Kiel 《Journal of forensic sciences》1970,15(2):201-234
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