Assessing Operational and Collaborative Performance Management: A Case Study of PhillyStat

Many cities and agencies in the U.S. have adopted the “-Stat” approach, which is called “PerformanceStat” in general. Philadelphia has created PhillyStat as its performance management and tracking tool, of which unique feature is its twofold review process involving both operational and outcome level. This study assesses the capacities of PhillyStat. The assessment suggests four implications for jurisdictional governments and agencies employing the “-Stat” approach. First, the “-Stat” approach should evolve toward strategic review beyond day-to-day operational review. Second, the “-Stat” approach should close the gap in diverse views on government performance. Third, the “-Stat” approach should be used as an effective tool for public management and leadership. Last, the “-Stat” approach should develop capabilities for cross-organizational collaboration.     

美国城市管理信息化建设对中国的启示——以CompStat、CitiStat和GMAP为实例

本文通过介绍美国的纽约警察局的CompStat以及从其延伸出来的巴尔的摩的CitiStat和华盛顿州的GMAP三个城市管理信息化的成功案例,引出对中国城市管理信息化的借鉴意义.