对新公共管理的几点反思

新公共管理是公共行政在新形势下的发展，它的一些理论和方法是值得我们借鉴的。但是，新公共管理是否能够成为一门独立的新学科，政府和政府官员是否是利己的，政府是否一定低效以及顾客导向等理论，是值得深入研究的。     

城市商业银行优质客户的管理策略

市场竞争的激烈,迫使城市商业银行必须“以市场为导向,以客户为中心,尽快完成重组改造和资产置换,增加服务品种,完善服务手段”。     

论中国民俗学新世纪的学科发展

20世纪中国民俗学经历坎坷 ,为新世纪学科的继续发展既奠定了基础和走向 ,又提供了有益的借鉴。 2 1世纪的民俗学发展将重点着力于七个方面 :建构独立的学科理论体系和独特的品格 ;进行学科基础理论的开放性探讨与拓展 ;区域民俗研究进一步深化 ,民俗学流派日渐形成 ;分支学科与应用民俗学快速发展 ;微观的社区民俗志成为今后民俗志的主流 ,基层民俗学工作者将大有可为 ;民俗学与人类学、社会学的相互渗透仍将持续 ;民俗学学位点建设将稳步发展。     

Is there a relationship between election outcomes and perceptions of personal economic well-being? A test using post-election economic expectations

Do individuals believe that an election victory by their favored candidate will improve their personal economic well-being? Previous work has either adopted an approach that is not well suited to determining this relationship, or ignored this question to focus on perceptions of macroeconomic conditions. In this paper we adopt a new approach that allows us to determine the relationship individuals perceive between elections and personal economic welfare, examining the relationship between vote choice, the election outcome, and post-election expectations for personal economic well-being. We find that economic individualism plays an important role in shaping the relationship individuals perceive between election outcomes and their personal economic well-being. Individuals who reject economic individualism do perceive a relationship, with those viewing an election outcome as favorable more optimistic in their expectations for personal economic well-being than those who view the election outcome as unfavorable. Conversely, election outcomes do not influence the expectations of economic individualists.     

The Gender Differences in Final Year Undergraduates＇ Salary Expectations： A Perspective of Gender Role Socialization

本文选取华中地区一高校,采用顺序式解释性混合研究设计来探讨大学生薪水期望的性别差异问题。通过问卷调查,笔者发现男大学生对第一份工作的薪水期望显著高于女大学生。结合问卷调查结果和深度访谈资料,本文认为大学生薪水期望的性别差异与大学生的家庭性别角色观念有着比较密切的联系。本研究发现：即使受过高等教育,大学生仍然持有一些传统的家庭性别角色观念,如他们认为男性应该主要承担养家户口的责任;而女性则无须承担此责任,她们成家后的重心应该在家庭上。最后,本文从以下3个方面来讨论此结论：传统＂男主外,女主内＂的家庭性别角色分工观念的影响;传统文化关于性别观念的复兴以及女大学生的主体意识薄弱。     

Job Expectations and Career Goals of Title IV-E Child Welfare Social Workers with Varying Levels of Work Experience: How Do They Differ?

A comparison of three groups of Title IV-E child welfare workers revealed significant differences among all groups on job expectations and career goals. New workers reported most positive expectations for their jobs, and greatest interest in child welfare careers and in pursuing educational goals. Seasoned workers expressed least positive expectations and least interest in future child welfare careers and educational goals. Findings may assist universities in student selection and curriculum. Child welfare agencies may benefit in areas of recruitment, training, and policies. Realistic job previews might moderate high expectations for new workers and reduce unmet expectations for experienced workers.     

浅析顾客的定义与基本分类

通过对市场营销理论的重要概念——顾客内涵的简要分析 ,给出了新的顾客定义 ,并重点从交换、盈利、业务联系、企业边界等多个角度讨论了顾客的基本分类方法     

Grandes expectativas: la democracia mexicana y sus descontentos

There is no doubt that democracy in México has fallen short of expectations: it has not increased social and economic equality. Few people deem their participation in politics is now more effective than before, the elected government often fails to meet citizens' demands, and some regions of the country are seemingly under the control of violent drug cartels. These faults certainly fuel the voters' discontent with the democratic regime. The aim of this paper though is to focus on other less apparent sources of the existing intense political dissatisfaction. Mexicans are unsatisfied with their democratic government not only because it has not provided them with the social goods they are realistically or not expecting from democracy. They are also unhappy due to the perceived gap between an idealized notion of democracy and the way the existing democratic institutions actually work, as an odd ahistorical image of democracy has been constructed. The major claim of this work is that the critical standard of democracy assumed by Mexicans is inaccurate. It will be argued that this ideological misconception has had pernicious effects, as it has nurtured unreasonable expectations and has inhibited Mexicans from considering feasible reforms. It will be also examined in particular the role played by the pursuit of equity.     

顾客理念的理性吸纳促进服务型政府建构的文献综述

服务型政府是一种新型的政府管理模式，西方新公共管理运动所提出的先进理论为服务型政府的构建提供不少借鉴。其中被新公共管理运动视为改革指南的顾客理念就被众多学者力捧于指导服务型政府的构建，在指导服务型政府构建起积极作用的同时也存在众多不足，且其对服务型政府构建带来的消极影响没有引起足够重视。所以，通过研读关亍顾客理念的相关文献，总结归纳出顾客理念的积极作用和消积影响因素，并做出相应文献综述和评价，对促进服务型政府构建需理性吸纳顾客理念的研究具有一定价值意义。