On the Media Effects of Immigration and Refugee Board Hearings via Videoconference

Canada's Immigration and Refugee Board conducts some of itsrefugee hearings via videoconferencing. As part of a reviewof the fairness of this practice, a theoretical approach andreview of the empirical literature was commissioned. Particularlyunder ‘high stakes’ conditions, it was found thatvideoconferencing reduces mutual trust and understanding, exacerbatescultural differences in non-verbal communication, and increasesthe propensity to lie while decreasing the ability to detectfalsehoods. Further, the inherent power imbalance between thetribunal and the claimant is widened as the tribunal membersbecome acclimatized to the technology. In general, the differencein sensory perception of a mediating technology creates cognitivedifferences between mediated and non-mediated environments.Further, sensory perception that feeds narrative constructionvaries by culture. The process of conveying and understandingmeaning across cultures is sufficiently difficult; adding thecomplexity of videoconference mediation introduces the possibilityof inconsistency, inaccuracy, and altered judgement.     

Remembering remotely: would video-mediation impair witnesses' memory reports?

Witnesses often experience lengthy delays prior to being interviewed, during which their memories inevitably decay. Video-communication technology – favored by intergovernmental organizations for playing larger roles in judicial processes – might circumvent some of the resourcing problems that can exacerbate such delays. However, whereas video-mediation might facilitate expeditious interviewing, it might also harm rapport-building, make witnesses uncomfortable, and thereby undermine the quality and detail of their reports. Participants viewed a crime film and were interviewed either one day later via video-link, one day later face-to-face, or 1–2 weeks later face-to-face. Video-mediation neither influenced the detail or the accuracy of participants' reports, nor their ratings of the quality of the interviews. However, participants who underwent video-mediated interviews after a short delay gave more accurate, detailed reports than participants who waited longer to be interviewed face-to-face. This study provides initial empirical evidence that video-mediated communication (VMC) could facilitate the expeditious conduct of high-quality investigative interviews.