Nigeria's bureaucratized ombudsman system: An insight into the problem of bureaucratization in a developing country

This paper is a case study of the bureaucratization process in Nigeria's ombudsman institution, otherwise known as the Public Complaints Commission. Proceeding from the premise that the efficacy of modern bureaucratic organizations is predicated on the ability to control bureau—pathologies, an attempt is made to determine success in keeping the bureaucracy in the Public Complaints Commission at an optimum level and thereby mitigating possible negative consequences. The paper argues that, contrary to the situation in most other places, Nigeria's ombudsman institution has developed into an enormous, wasteful and inefficient bureaucracy. The reasons for this situation are largely sociocultural. The Public Complaints Commission has a long history of close, intimate association with the civil service. This has transformed the Commission, more or less, into an arm of the civil service and virtually eliminated its unique ombudsman features. The situation of the Public Complaints Commission is, of course, not peculiar. It is true of most other non-civil service institutions, such as public enterprises and educational institutions, in Nigeria and most other developing countries. The paper concludes with a number of policy suggestions.