| Abstract: | Successful technology transfer depends on the skills and knowledge of those who must implement new or rapidly advancing technologies.
Often, new systems and technologies are delivered without proper preparation of the intended users. Thorough documentation
is only part of the solution-during development, many important and technology-specific lessons are learned. These include
problem diagnosis, troubleshooting techniques, and strategies for optimum utilization. Many such skills develop in response
to incidents that occur during testing and evaluation and are rarely incorporated into formal documentation or instructional
materials. Yet they can make the difference between skilled satisfied users and frustrated non-users.
Gary A. Klein, who received his Ph.D. in experimental psychology at the University of Pittsburgh in 1969, is chairman and
chief scientist of Klein Associates Inc. (Fairborn, OH) an R&D company he founded in 1978 to do work in applied cognitive
psychology. His principal research area is methods of knowledge elicitation that reflect the perceptual-cognitive aspects
of expertise. He previously worked at the US Air Force Human Resources Laboratory.
Beth Crandall holds a dual appointment as research associate and director of operations at Klein Associates Inc., which she
joined in 1986. Her research interests include expert knowledge and decisionmaking skills, and methods for eliciting this
information. She received her BS in psychology from Wright State University in 1978. |
