Trust in Government: A By-Product of NGO Intervention in Public Policy

This article develops a theoretical rationale for the role of the rising number of nongovernmental organizations (NGOs), acting as independent agents, in influencing the risk exposure of governments to the loss of trust. In this article, trust is based on government performance consistent with citizen expectations. This performance-expectation connection is a concept in theories of democracy, trust, responsive government, and good governance. A role of the NGO in influencing trust in government is proposed centered on bringing government performance and citizen expectations into alignment.