Public management and productivity towards an appraisal of the productivity of alternative forms of public service delivery

Although independent administrative units are used worldwide as alternate forms of public service delivery, only limited systematic knowledge is available as how to apply these organisational forms with the maximum positive effects. This paper aims to explore the productivity gains achieved by administrative units increasing their degrees of independence, shifting from organisational independence to budgetary and legal independence. Focusing on self-operating decentralised units, on public law enterprises and on publicly owned private law enterprises, this appraisal reveals that continuously increasing independence is accompanied by productivity gains, but, depending on varying service delivery conditions--in terms of divergent service concepts or notions of productivity--this may be in terms of quality of output, technical efficiency or allocative efficiency.

Consequently, in order to make the best possible organisational choice, a contingency model has to take into consideration that alternative forms of service delivery find their maximum positive effects not only under varying task contexts but equally in the pursuit of different productivity targets.