Overview of administrative reform and implementation in italy: organization,personnel,procedures and delivery of public services

In the early nineties Italy as well as many industrialized countries embarked on a wide governmental reform. Important measures were undertaken by Amato Cabinet in 1991-1992 and Ciampi Cabinet 1993-1994. Later, the Prodi Cabinet has drawn up a comprehensive government reform and modernization plan. This plan deals more courageously and with greater determination with the difficult issue of rethinking the whole Italian administrative system: its institutional architecture, its mission, its rules, its organizational and management models, the patterns of behavior of its managers and employees and its way of dealing with individual citizens and businesses.