Community involvement: a function of local government innovation |
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| Authors: | Patricia A. Wilson |
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| Affiliation: | School of Public Administration and Urban Studies , San Diego State University , San Diego, California, 92182-0367 |
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| Abstract: | This paper discusses the implications of community involvement for the delivery of public services. It discusses exemplary case studies of community involvement in government, and provides an in-depth discussion of community participation in the affairs of the Engineering Traffic Division in San Diego, California. It finds a positive relationship between community involvement, and responsiveness, customer satisfaction, efficiency and effectiveness. |
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