Parameters in a Successful Process Outsourcing Project: A Case From the Ministry of Foreign Affairs,Finland |
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| Authors: | Markku Kuula Pirjo Tulokas |
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| Institution: | 1. School of Business, Information, and Service Economy , Aalto University , Helsinki , Finland;2. Department of Management , Tampere University , Tampere , Finland |
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| Abstract: | The purpose of this article is to analyze the success factors of a critical business process outsourcing project (visa issuing) of the Ministry of Foreign Affairs (MFA) in Finland. This has been done by mapping the success factors on the organizational “Star Model” of Galbraith (2002 Galbraith, J. 2002. Organizing to deliver solutions. Organizational Dynamics, 32(2): 194–207. Crossref], Web of Science ®] , Google Scholar]). The reasons for success include strong employee participation, good communication, and, in particular, the commitment of the organization in St. Petersburg. |
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| Keywords: | outsourcing business process star model |
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