Understanding the Role of Participation in Public Service Delivery: Evidences from Rural West Bengal,India |
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| Authors: | Narayan Chandra Nayak Debabrata Samanta |
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| Institution: | 1. Humanities and Social Sciences, Indian Institute of Technology, Kharagpur, West Bengal, Indiancnayak@hss.iitkgp.ernet.in;3. Chandragupt Institute of Management Patna, Patna, India |
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| Abstract: | The present study, using household level data of East Midnapore district of West Bengal, India, examines the role of people’s participation in public service delivery. It considers four dimensions of participation namely attending meetings, raising voice, lodging complaints, and making contributions. The study confirms the role of participation in public service delivery. Apart from participation, households’ socioeconomic and political positions also exert significant impacts. There is, however, likelihood of “elite capture” and “clientelism” in the delivery of public services. Effective service delivery presupposes that while attending meetings, people must raise their voice and make contributions. |
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| Keywords: | clientelism elite capture service delivery participation |
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