Measurement as a means of accountability |
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| Authors: | Marc Holzer Arie Halachmi |
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| Institution: | 1. Graduate Department of Public Administration and National Center for Public Productivity , Rutgers-The State University of New Jersey , Campus at Newark 701 Hill Hall, 360 King Blvd, Newark, New Jersey, 07102, USA;2. National Center for Public Productivity , Institute of Government at Tennessee State University , 52 Vaughn's Gap Road, Nashville, Tennessee, 37205, USA |
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| Abstract: | Independent scrutiny can help empower bureaucracy's critics so that they might question “government as usual” tendencies, and therefore pressure governments to produce services as advertised. Our premise is that in order to honestly share access to decisions bureaucracies must share access to the information necessary to make those decisions. In particular, more pointed and sophisticated external scrutiny may embarrass management into fully applying the tools it now has available, but often fails to utilise. Data-based dialogues can make government more responsive and responsible in its use of available resources, that is, more productive and more accountable. |
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