Talking the Talk of Public Service Motivation: How Public Organization Logics Matter for Employees' Expressions of PSM |
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Authors: | Nina M. van Loon Peter Leisink Wouter Vandenabeele |
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Affiliation: | 1. Utrecht School of Governance , Utrecht University , The Netherlands N.M.vanLoon@uu.nl;3. Utrecht School of Governance , Utrecht University , The Netherlands;4. Utrecht School of Governance , Utrecht University, The Netherlands and Public Management Institute, KU Leuven – University of Leuven , Belgium |
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Abstract: | This article aims to move beyond the public-private dichotomy in studying public service motivation (PSM) by showing how organizational logics matter for the type of PSM (instrumental, normative, or affective) that employees express. Using data from 50 interviews in police stations, prisons, hospitals, municipalities, and schools, we show that differences in service logic (the user's feeling of the desirability of a service) and user logic (people-changing or people-processing services) matter for employees’ expressions of PSM in that this results in different emphases within public service motivation. We conclude that institutions such as organizational logics matter for PSM expressions and that research on PSM should account for differences between public service-providing organizations. |
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Keywords: | public service motivation types of public service motives types of public service organizations qualitative research |
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