Are Service Profiles Incubator-Specific? Results from an Empirical Investigation in Italy*

What are the core services of start-up incubators, and how can the be managed best? We use five incubator archetypes (university, regional business, company-internal, independent commercial, and virtual incubators) to identify key services and describe their implementation. Case-research was conducted on 10 incubators (from an estimated total of 50) in Italy. We concluded that differences in competitive scope (industry, geography, and segment focus) and differences in strategic objectives (profit versus non-for-profit) influence the nature, quality and implementation of incubation services and the way they are managed.