THE MULTI-DIMENSIONAL NATURE OF ATTITUDES TOWARDS PUBLIC SERVANTS

Abstract: There is relatively little published research which assesses the public's attitudes toward public servants and public servants' attitudes toward themselves. In this study a 36 item semantic differential scale was designed and administered to 182 graduate clerks in the Australian Public Service late in 1974. A factor analysis of the responses gave nine independent dimensions of attitudes toward public servants, namely Orientation Toward Change; Trust and Reliability; Intellectual Orientation; Cooperativeness; Power and Strength; Interpersonal Relations; Stability; Decisiveness; and Work Orientation. The graduate clerks, when evaluating Australian public servants in relation to these dimensions, saw them as resistant to change, rule-bound, dull, indecisive, and lacking in the work ethic, although trustworthy, educated, helpful, friendly and secure. Are these perceptions accurate? Quite probably the images are a reasonable representation of what they have experienced in their first year's employment. In answer to the question are the attitudes of graduate clerks reflected in their behaviour, it could be pointed out that their attrition rate is quite high and over 40 per cent indicated dissatisfaction with their jobs. Perhaps, though, the graduate clerks expected too much of the public service at that time, and the portrait of the public service was not as negative as many critics would have expected.