On the Media Effects of Immigration and Refugee Board Hearings via Videoconference

Canada's Immigration and Refugee Board conducts some of itsrefugee hearings via videoconferencing. As part of a reviewof the fairness of this practice, a theoretical approach andreview of the empirical literature was commissioned. Particularlyunder ‘high stakes’ conditions, it was found thatvideoconferencing reduces mutual trust and understanding, exacerbatescultural differences in non-verbal communication, and increasesthe propensity to lie while decreasing the ability to detectfalsehoods. Further, the inherent power imbalance between thetribunal and the claimant is widened as the tribunal membersbecome acclimatized to the technology. In general, the differencein sensory perception of a mediating technology creates cognitivedifferences between mediated and non-mediated environments.Further, sensory perception that feeds narrative constructionvaries by culture. The process of conveying and understandingmeaning across cultures is sufficiently difficult; adding thecomplexity of videoconference mediation introduces the possibilityof inconsistency, inaccuracy, and altered judgement.